What are the responsibilities and job description for the Front Desk / Customer Service Agent position at Hyatt Place Austin/Round Rock?
What You'll Do
* A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
* Check the guest in and out efficiently and in a friendly manner
* Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
* Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
* Assist in maintaining the cleanliness of the lobby and entrance
* Ensure security and confidentiality of all guest and hotel information
* Effectively respond to and resolve guest concerns or complaints
* Perform other duties as assigned
What You'll Bring
* Strong communication skills
* A passion for customer service
* The ability to be flexible and adapt to any situation
* A desire to work as part of the front desk team
* An outgoing personality with a positive attitude
* Previous hospitality experience always helps, but not required
* The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
Powered by Froala Editor
Source: Hospitality Online