What are the responsibilities and job description for the Front Desk Agent position at Remington Hotels?
What you will be doing
- Welcome and greet guests in a friendly and professional manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Provide information about hotel amenities, services, local attractions, and dining options.
- Respond to guest questions, requests, and concerns promptly and professionally.
- Process payments, room charges, and other transactions accurately.
- Maintain accurate guest information and follow hotel procedures.
- Answer telephone calls and assist guests with reservations and general inquiries.
- Monitor room availability and assist with room assignments.
- Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
- Maintain a clean, organized, and professional front desk area.
- Promote hotel services and Marriott Bonvoy benefits when appropriate.
- Follow all hotel safety, security, and guest-service standards.
- Protect guest privacy and confidential information.
- Address guest concerns and escalate issues to management when necessary.
- Assist with other front office duties as needed.
Requirements
- Previous hotel or customer service experience preferred.
- Previous Front Desk experience is a plus.
- Excellent communication and interpersonal skills.
- Friendly, professional, and welcoming personality.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills; hotel property-management system experience is a plus.
- Professional appearance and good personal hygiene.
- Reliable, dependable, and punctual.
- Ability to work independently and as part of a team.
- Open availability for weekends and holidays is required.
- Ability to work a flexible schedule based on hotel occupancy and business needs.
If you enjoy helping people, providing excellent service, and being part of a winning team, we want to meet you!
Qualifications:
What we are looking for
Courtyard by Marriott El Paso Downtown is looking for a friendly, energetic, and guest-focused Front Desk Agent to join our hospitality team. If you enjoy helping people, creating memorable guest experiences, and working in a fast-paced environment, this is a great opportunity to grow your career in hospitality.