Network Operations Center Engineer

Schriever Air Force Base

Colorado Springs, Colorado

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a qualified Network Operations Center Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract in Colorado Springs, CO.

Essential Duties and Responsibilities:

• Support the MDA Enterprise under the Global Network Operation Support Center (GNOSC) management providing 24x7x365 Network Operations Center support.
• Have primary duties that include operations and maintenance of the MDA general service network infrastructure, primarily troubleshooting and managing configurations on network routers, switches, encryptors, and firewalls.
• Perform network and firewall engineering, monitoring and administration functions as required, provide initial analysis and troubleshooting on issues identified with network monitoring tools and provide troubleshooting support to end users on the network as well as other general networking tasks.
• Have additional responsibilities that include: generate/provide status reports, provide network anomaly analysis, and develop engineering red lines as needed to support network maintenance actions, engineering changes/upgrades, and security vulnerabilities.
• Respond to Remedy Incident Tickets, working with customers to resolve network communication issues.
• Provide Test/Event support as needed.
  
  

The successful candidate will:

• Demonstrate excellent customer service skills, and willingness to learn new technologies.
• Demonstrate proficiency in developing comprehensive and detailed drawings.
• Follow documented process and procedures and provide feedback to update as necessary.
• Be able to work well in a team environment.
• Have good interpersonal skills.
• Be a quick learner and have a positive can-do attitude.
• Be able to multi-task in a dynamic, fast-paced environment and have good communication skills.
  
  

Salary: This position is expected to pay $75,000 - $105,000 annually; depending on experience, education, and any certifications that are directly related to the position.

Education and Experience:

• Must have 4 years of directly related experience in an engineering field
• Must have applicable experience with networking (LAN/WAN), TCP/IP, Multicast, OSPF, BGP routing protocols, and various WAN network mediums
• Must be familiar with monitoring tools such as SolarWinds, Micro Focus ITOM, NetScout, networking (LAN/WAN) and basic troubleshooting network anomalies (command line access to network devices such as Cisco routers/switches)
• Must be familiar with Remedy Action Request System
• Must have an understanding of COMSEC, Circuit Actions and DISA Tech Control procedures
• Must have a current DoD 8570 Level II Certification such as CompTIA Security CE or higher
• Must have an active DoD Secret Security Clearance
  
  

Preferred Requirements:

• Have a Cisco CCNA Certification
• Have experience with Cisco routers/switches, Palo Alto Firewalls, McAfee, Wildfire, and FireEye IPS/IDS, Citrix NetScaler, Blue Coat Proxy and SSL Decryptors
• Have experience with IT Services Configuration Management processes
• Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV/SolarWinds)
• Have experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation
  
  

Position Type/Expected Hours of Work:

This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours.

Other Position Requirements:

• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Must be able to obtain the required clearance level by date of hire.
• Must be able to travel, including air travel.
• Must have a valid Drivers License.
  
  

HX5 offers a competitive salary and benefits package to include:

• Medical/Dental/Vision Insurance
• 401(k) plan with Company Match
• Paid Holidays
• Paid Time Off
• Parental Leave
• Life Insurance
• Tuition Reimbursement
• Identity Protection
• Medical and Dependent Care Flexible Spending Accounts
• Commuter/Transit Spending Accounts
• Group Legal Coverage Options
• Pet Insurance
  
  

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE:

If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551.

CJ