Network Operations Center Engineer

Location: Colorado Springs, CO – Schriever Space Force Base
Clearance Required: Active DoD Secret
Travel: Up to 10%

LaunchTech is seeking a Network Operations Center Engineer to support the Missile Defense Agency (MDA). This role ensures operational continuity, security, and performance across the enterprise network while providing 24x7x365 support to critical missions.

As a Network Operations Center Engineer, you will:

• Support the MDA Enterprise under the Global Network Operation Support Center (GNOSC) management providing 24x7x365 Network Operations Center support

• Perform operations and maintenance of the MDA general service network infrastructure, primarily troubleshooting and managing configurations on network routers, switches, encryptors, and firewalls

• Conduct network and firewall engineering, monitoring, and administration functions as required

• Provide initial analysis and troubleshooting on issues identified with network monitoring tools and support end users with network-related issues

• Generate and provide status reports, perform network anomaly analysis, and develop engineering red lines to support maintenance actions, engineering changes/upgrades, and security vulnerabilities

• Respond to Remedy Incident Tickets, working with customers to resolve network communication issues

• Provide Test/Event support as needed

Basic Requirements:

• Must have 4 years of directly related experience in an engineering field

• Must have applicable experience with networking (LAN/WAN), TCP/IP, Multicast, OSPF, BGP routing protocols, and various WAN network mediums

• Must be familiar with monitoring tools such as SolarWinds, Micro Focus ITOM, NetScout, networking (LAN/WAN) and basic troubleshooting network anomalies (command line access to network devices such as Cisco routers/switches)

• Must be familiar with Remedy Action Request System

• Must have an understanding of COMSEC, Circuit Actions and DISA Tech Control procedures

• Must have a current DoD 8570 Level II Certification such as CompTIA Security CE or higher

• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have a Cisco CCNA Certification

• Have experience with Cisco routers/switches, Palo Alto Firewalls, McAfee, Wildfire, and FireEye IPS/IDS, Citrix NetScaler, Blue Coat Proxy and SSL Decryptors

• Have experience with IT Services Configuration Management processes

• Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV/SolarWinds)

• Have experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation

Additional Qualities for Success:

• Excellent customer service skills and willingness to learn new technologies

• Proficiency in developing comprehensive and detailed network diagrams

• Ability to follow documented processes and provide feedback for improvement

• Strong teamwork and interpersonal skills

• Ability to multi-task in a fast-paced environment with a positive, can-do attitude

• Quick learner with strong communication skills

At LaunchTech, we don’t just fill seats, we bring in people who want to make an impact. We deliver Excellence, Period. That means you’ll contribute to mission-critical work, grow your skills, and be part of a team that values innovation, integrity, and execution.

We offer competitive benefits, including:

• Medical, Dental, and Vision coverage

• 401(k) with company match

• Paid Time Off (PTO)

• Opportunities to make a difference while advancing your career

• And more

If you’re ready to step into a role where your expertise matters, we want to hear from you.

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.