What are the responsibilities and job description for the Administrative Assistant position at HVAC Company?
Job Summary
We are seeking a Part-Time Admin / Dispatcher to manage incoming calls, schedule service appointments, and coordinate technician routes. This role is essential to ensuring efficient operations and excellent customer service.
Key Responsibilities:
Customer Service & Call Handling
We are seeking a Part-Time Admin / Dispatcher to manage incoming calls, schedule service appointments, and coordinate technician routes. This role is essential to ensuring efficient operations and excellent customer service.
Key Responsibilities:
Customer Service & Call Handling
- Answer inbound calls and assist customers with scheduling service
- Respond to voicemails and missed calls in a timely manner
- Provide friendly, professional customer interactions
- Schedule service calls, maintenance visits, and estimates
- Dispatch technicians based on location, skillset, and availability
- Adjust schedules throughout the day as needed
- Enter and update customer information in CRM system
- Create and manage work orders and job notes
- Maintain accurate daily scheduling records
- Send appointment confirmations and reminders
- Notify customers when technicians are en route
- Follow up after service when needed
- Promote HVAC maintenance memberships and seasonal tune-ups
- Help convert inbound calls into booked appointments
- Previous administrative, dispatching, or customer service experience preferred
- Strong phone and communication skills
- Highly organized with attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer skills (CRM or scheduling software experience is a plus)
- Positive attitude and team-oriented mindset
Salary : $16