General Manager

About the Opportunity

HV Talent Group is partnering with a well-established, rapidly growing fire protection and life safety services organization seeking a dynamic General Manager to lead branch operations within a defined geographic territory.

This role oversees all service and construction activity, drives operational performance, leads field and office teams, and partners cross-functionally to grow revenue while maintaining exceptional customer satisfaction.

This is a high-impact leadership role for someone who thrives in a fast-paced, field service-driven environment.

Position Overview

Our client is seeking a seasoned General Manager with a strong business leadership background to drive growth, oversee sales and marketing initiatives, and manage operational efficiency. This role is more senior than a traditional GM, with a strong focus on strategic growth, financial oversight, and high-level customer engagement.

Key Responsibilities:

• Sales & Business Growth: Lead initiatives to acquire new customers, drive revenue growth, and expand market presence.
• Operational Leadership: Oversee daily business functions, ensuring alignment with financial and operational goals.
• Team Management: Directly manage two sales professionals and coordinate with contracts, inside sales, finance, and HR teams.
• Financial Oversight: Responsible for P&L management with a focus on profitability, forecasting, and budget review.
• Customer Engagement: Represent the company professionally in front of high-end clientele, ensuring strong relationships and business development.
• Strategic Planning: Work closely with leadership on growth initiatives and operational improvements.

Qualifications & Experience:

• 10 years of leadership experience in a corporate environment (not from small businesses/mom-and-pop shops).
• Proven background in service-based industries, such as industrial services, HVAC, or utilities.
• 3-4 years of direct P&L responsibility.
• Strong sales background and growth-driven mindset.
• Bachelor's degree required.
• Experience reviewing and managing monthly budgets (5-10%).

Compensation & Benefits:

• Base Salary: $150,000 – 160,000
• Car Allowance
• Discretionary Bonus (based on company performance)
• 4 Weeks PTO

Key Responsibilities

Operational Leadership

• Oversee all service and construction activity within the territory
• Lead day-to-day branch operations, ensuring efficiency and quality execution
• Monitor performance metrics, revenue targets, and operational KPIs
• Conduct monthly performance reviews with senior leadership

Team Leadership

• Manage field technicians, office support staff, and warehouse personnel
• Recruit, hire, train, and develop team members
• Provide coaching, performance management, and professional development
• Foster a culture of accountability, safety, and continuous improvement

Business Growth & Strategy

• Partner with sales and construction leadership to drive territory growth
• Support strategic planning and territory expansion initiatives
• Track and analyze operational and sales data
• Forecast performance and identify improvement opportunities

Customer & Safety Oversight

• Respond to escalated customer issues and emergency calls
• Maintain high levels of customer satisfaction
• Ensure safety compliance and best practices across field teams
• Promote a culture rooted in responsiveness, respect, and professionalism

Financial & Administrative Management

• Review territory billing for accuracy
• Partner with collections to manage receivables
• Oversee local inventory and materials management
• Maintain P&L awareness and operational budget discipline

Qualifications

• Proven success in an operational leadership or branch management role
• Experience within a field service organization required
• Strong preference for fire protection, life safety, HVAC, security, or related industries
• Demonstrated ability to manage teams in fast-paced environments
• Strong analytical and strategic decision-making capabilities
• Working knowledge of P&L management and financial reporting
• Excellent communication, leadership, and influencing skills
• Self-motivated, organized, and results-driven
• Bachelor’s degree preferred, or equivalent experience

Technical Skills

• General computer proficiency required
• Experience with CRM systems (Salesforce preferred)
• Proficient in Microsoft Office
• Familiarity with field service or ERP software a plus

Core Competencies

• Leadership & Team Development
• Strategic Thinking
• Operational Excellence
• Problem Solving
• Sound Judgment
• Ethical & Professional Conduct
• Adaptability in a Dynamic Environment

Physical Requirements

• Primarily office-based with occasional warehouse or field exposure
• Frequent sitting; occasional standing and walking
• Occasional lifting up to 30 lbs
• Standard vision and communication requirements

Why This Role?

This is an opportunity to lead a high-performing branch within a growing organization that values responsiveness, operational excellence, and long-term customer partnerships.

If you are a hands-on leader who enjoys building teams, driving performance, and expanding market presence, we encourage you to apply.