Racquets Pro Shop Attendant

POSITION SUMMARY: The Pro Shop Attendant concentrates on the needs of the members and their guests while always providing exceptional service by performing the following duties:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet members and guests according to Hunters Run standards.
• Advises members and guests about attire, rules, tennis and pickleball equipment, merchandise, etc.
• Schedules lessons, clinics, events, courts.
• Answers telephones and assists members according to Hunters Run standards.
• Promote and communicates member events.
• Assists with special orders.
• Assists with conducting monthly inventory.
• Assists in preparing merchandise for the Pro Shop floor.
• Maintains the cleanliness of the Pro Shop.
• Arrives to work in proper uniform and maintain professional appearance in accordance with Hunters Run grooming standards.
• Adheres to all Hunters Run policies and procedures.
• Enforce rules and policies.
• Bring ideas to improve the operation or areas of concern to the Racquet Sports Management team.
• All other tasks assigned by the Pro Shop Manager, Director of Racquet Sports, or General Manager.

Education / Experience

• High school diploma or GED.
• Prior Pro Shop experience in a private county club and knowledge of tennis or pickleball is preferred.
• Retail experience is a plus.

Licenses or Certificates

Not required

Qualifications/Skills

• Excellent customer service and communication skills
• Proficient computer and telephone skills
• Must be able to read, write and comprehend work orders, invoices, schedules, etc.

Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) 

• Must be able to lift and move up to 25 lbs. 
• Frequent standing, walking, reaching, bending, turning, and stooping.
• Normal vision and hearing ranges required.

Grooming

• All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).

Other

• This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)