What are the responsibilities and job description for the Service Manager position at HUNTER TRUCK SALES & SERVICE LLC?
Join the Hunter Truck Family – Now Hiring a Service Manager!
📍 Location: Scranton, PA
💼 Position Type: Full-Time, Exempt
Drive Your Career Forward with Hunter Truck
Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we’re growing—and want YOU on our team!
We’re searching for a strategic, detail-oriented and customer-focused Service Manager with strong leadership abilities and a commitment to delivering high-quality service to join our Scranton branch. If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you!
At a Glance
🕒 Schedule: Monday through Friday, 8:00am - 4:30pm
📍 Address: 2900 Stafford Avenue, Scranton, PA 18505
What You’ll Do
As a Service Manager, you will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records and ensure that the daily inventory of technician's time is consistently sold to service customers. You will:
- Forecast goals and objectives for the department and strive to meet them.
- Review and analyze technician performance results and provide leadership and guidance when applicable.
- Create and use specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Prepare and administer an annual operating budget for the service department.
- Maintain reporting systems required by general management.
- Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys.
- Analyze and provide leadership in the area of market potential and penetration for all Service Department capabilities.
- Develop and implement a marketing plan which promotes new and repeat business.
- Understand, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understand and ensure compliance with manufacturer warranty and policy procedures.
- Direct and schedule the activities of all department employees.
- Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
- Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
What We’re Looking For
- 3–10 years related experience or training, or equivalent combination of education and experience
- Strong communication, organizational, leadership, and customer service skills
Licenses & Certifications:
- Valid Driver’s License (must meet company insurability standards)
- Commercial Driver’s License preferred
Physical Requirements
- Regular walking and standing
- Occasional stooping, kneeling, crouching, or crawling
- Occasional lifting and moving of up to 50 lbs
Why Join Hunter Truck?
✅ Competitive Pay Incentives
✅ Medical, Dental, Vision, Life & Disability Insurance
✅ 401(k) with Company Match
✅ Paid Training & Career Growth Opportunities
✅ Stable, Family-Owned Company Since 1938
✅ Team-Oriented Culture
Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.
