What are the responsibilities and job description for the Field Service Technician position at HUNTER TRUCK SALES & SERVICE LLC?
Join the Hunter Truck Family – Now Hiring a Field Service Technician in Scranton, PA!
Are you looking for a career with a company that values integrity, teamwork, and exceptional service? Hunter Truck is growing, and we want YOU to be part of our team!
As a family-owned, authorized Peterbilt dealer since 1938, Hunter Truck has built a reputation for reliability, quality service, and strong customer relationships. With locations across Pennsylvania, New York, New Jersey, and West Virginia, we continue to provide top-tier trucking solutions and personalized service.
If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you!
Why Choose Hunter Truck?
✅ Competitive Pay & Incentive Plans
✅ Comprehensive Benefits – Medical, Dental, Vision, Life & Disability Insurance
✅ 401(k) Retirement Investments
✅ Paid Training & Career Growth Opportunities
✅ Employee Referral Bonuses
Job at a Glance:
Location: 2900 Stafford Avenue Scranton, PA 18505
Schedule: Full-time, Monday–Friday, 8:00 AM – 4:30 PM
If you’re ready to take the next step in your career with a company that values your skills and dedication, apply today!
SUMMARY
Functions as an experienced technician who is able to perform diagnosis and repairs of most vehicle components without supervision required, and who has previously worked as a B Class, or above, general service technician.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Work at customer job sites.
- Perform unsupervised work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Perform major component repairs and/or overhauls.
- Diagnoses vehicle problems based on customer complaints and inspection.
- Diagnose cause of most malfunctions and performs repairs.
- Performs electrical and/or air conditioning system repairs.
- Daily communication with the service department of agenda for workflow accommodations
- Communicate with parts department to obtain needed parts.
- Communicate with service department regarding non-account receivable (cash) customers
- Saves and tags parts of the job if under warranty or if requested by the customer. Track warranty parts back to the dealership.
- Examine assigned vehicle to determine if further safety or service work is required or recommended.
- Communicate with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Determine warranty before job starts.
- Documents all work performed and recommended on the repair order. Open Electronic Diagnostic System (EDS) cases on all Cummins work. Open Total Customer Solutions (TCS) cases with MX Wiring, ABS or any general questions.
- Consistently maintain greater than 80% productivity and greater than 95% efficiency.
- Perform monthly inventory of parts and company tools
- Road tests vehicles
- Assist other technicians in major repairs.
- Participate in manufacturer-sponsored training programs, schools, and events.
- Keep abreast of manufacturer technical bulletins.
- Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions.
- Installs optional equipment specified by the customer or dealer and reports machinery defects or malfunctions to supervisor.
- Work in a team environment.
- Ensure that customers' vehicles are kept clean. Notify service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Keeps shop area neat and clean including emptying trashcans, when needed. Keep customers work area clean.
- Keep the service truck clean and neat. Wash truck once a week.
- Maintain and is accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as they were received.
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Operates all tools and equipment in a safe manner and reports any safety issues immediately to management.
- Obtain 90% passing grade during Original Equipment Manufacturer (OEM) and/or vendor training.
- Keep current on all Peterbilt online training with 90% grade.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Vocational/technical school graduate with a minimum of five (5) years related experience; or equivalent combination of education and experience.
Must have experience in engine and driveline troubleshooting; electrical repair and air conditioning systems; must have component overhaul experience and/or specialty (A/C or electrical) experience.
Must have good supply of most hand tools to complete most repairs
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to customers or employees of organization
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications required
Drive Train Certification for Medium/Heavy Truck required
Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck required
State Vehicle Inspector Certification (Class 7) required
Commercial Driver’s License (CDL) Class B or above required; must meet company insurability standards
Valid Driver’s License required; must meet company insurability standards
MX Engine Certified required
Cummins MD and HD Certification required
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move more than 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.
EOE
