Customer Service Manager

Salary: $85,000 - $100,000

Location: Montgomery, Alabama

Position Summary

We are seeking an experienced Customer Service Manager to lead and optimize the customer service function while serving as the strategic link between inside sales, outside sales, operations, and customer support teams. This leader will be responsible for driving a seamless customer experience from quotation through order fulfillment and post-sales support, ensuring exceptional service, operational excellence, and cross-functional collaboration.

Key Responsibilities

• Provide strategic leadership for the customer service organization, ensuring exceptional support throughout the customer lifecycle.
• Partner with inside sales, outside sales, operations, product management, and commercial teams to optimize the Quote-to-Cash process, including pricing, quoting, order management, and customer support.
• Lead customer service and technical support teams to deliver responsive, accurate, and customer-focused service.
• Serve as the voice of the customer by identifying opportunities to improve processes, communication, and service delivery.
• Develop and implement customer service strategies, standards, and key performance indicators (KPIs) aligned with business objectives.
• Foster strong collaboration across departments to ensure customer commitments, product launches, pricing execution, and operational priorities are successfully achieved.
• Drive continuous improvement initiatives focused on customer satisfaction, operational efficiency, and service quality.
• Build, mentor, and develop a high-performing customer service organization focused on accountability, growth, and continuous improvement.
• Monitor and report customer service performance, operational risks, and strategic recommendations to senior leadership.
  
  

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Minimum of 6 years of progressive customer service, customer operations, or customer support experience, including leadership responsibilities.
• Proven experience developing and executing customer service strategies across an organization.
• Strong background in customer service operations, service transformation, and performance management.
• Demonstrated leadership, organizational development, and change management experience.
• Experience leading cross-functional initiatives and improving end-to-end customer experiences.
  
  

Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.