PATIENT ACCESS REP

Full-time position for Therapy Registration.  Monday - Friday, 8:30 am - 5 pm.  

Full benefits: IPERS, Health Insurance, Dental, Vision, Life Insurance, Long Term Disability and PTO accrual from start date.  Works with all rehab modalities.

Job Title:  Therapy Registration 

Primary Function and Relationship to Total Organization

Assists with daily office functions of the Wellness Hub Department, which encompasses Speech therapy, Occupational Therapy, Physical Therapy, Cardiopulmonary, Dietitian and Diabetes Educator . Works under the direct supervision of the Director of Therapy. Employee assists specifically with secretarial and registration tasks of the department Monday – Friday 8:30 AM - 5:00 PM

Reports to: Director of Therapy

Supervises: None

Essential Duties and Responsibilities

• Greets customers proactively with a smile and arranges for them to be escorted to their destination if needed.
• Assists with registration of patients, answering phones, taking messages, scheduling appointments, routing questions to appropriate staff, and paging clinical staff when needed. 
• Releases patient information as permitted by hospital policy.
• Scans necessary documents into patient’s chart as applicable.
• Enters necessary changes on computer for updated demographic or billing information and status changes if applicable.
• Assists with cleaning of the front therapy area including the peds waiting room daily when needed. Performs deep cleaning when needed. Is responsible for the set up and tear down of sleep study rooms/beds.
• Assumes responsibility for prepping charts, including identifying proper diagnoses codes, current prior authorizations, filing.
• Scans documents into the Electronic Medical Record. Maintains physical files.
• Attends all mandatory department or hospital wide meetings. Completes assigned MedTrainer on time. 
• Must be able to use at minimum Word, Excel, fax machine, email daily. Will be trained to use EPIC if not already trained. 
• Demonstrates ability to work independently and with a team. 
• Multitasking, organization, and creativity is essential. 
• Willingly and actively participates in employee surveys, Staff Development, quarterly rounding, and yearly evaluations. 
• Performs functions other than described above due to extenuating circumstances.
• Duties as cashier. Assures that the cash drawer balances are accurate at end of each day. Makes change, collects checks, cash payments, processes credit card payments, and issues receipts to customers. Prepare daily deposit and reconcile. 
• Works and communicates in a positive, courteous, and cooperative manner with all personnel, patients, and their families when providing information and services, seeking assistance and clarification, and resolving problems.
• Carries out assignments responsibly, accurately, and efficiently. Takes responsibility for actions.
• Participates in a positive and cooperative manner during office meetings and mandatory in-services and contributes to a team effort.
• Assures a tactful, personable approach in dealing with issues. Demonstrates a willingness and an ability to receive / give constructive feedback.
• Listens effectively, is willing to try and receptive to alternative or new ways of doing things/ideas.
• Assists in training of new employees if necessary.
• Participates, as directed, in the quality improvement process.
• Promotes a positive hospital image to community, patients/visitors, and coworkers.
• Utilizes time and resources in an efficient manner.
• Follows all department, hospital, and safety policies and procedures.
• Willingly and carefully completes additional assignments when given within the time limit requested.
• Assist in relieving the switchboard and in times of emergency, breaks, also includes working unscheduled shifts if necessary to ensure adequate coverage of the department. 
• Assists the business office or other departments with special projects or assignments as requested.
• Participate in continued education opportunities as requested. 

QUALIFICATIONS:

Education:

High school diploma or equivalent required.  Medical office experience is preferred.

Experience:

Medical office experience is preferred.  

Skills:

1. Excellent communication, telephone, and customer service skills required.
2. Good typing and computer skills required.
3. Must speak and read English fluently.
4. Medical terminology knowledge is helpful.
5. Must be able to operate standard office equipment efficiently. (Copy machine, fax, scanner,  

Physical Requirements:

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical & Mental Requirements

PHYSICAL/MENTAL CHARACTERISTICS REQUIRED BY ESSENTIAL AND MARGINAL TASKS

RELATED WORK SITE AND ENVIRONMENTAL CONDITIONS

General Subjects of Concern

• Maintains a courteous and professional manner in dealing with patients, visitors, physicians, and co- workers.
• Shows a positive attitude toward work schedules, department and hospital changes, assignments, and other personnel.
• Presents professional appearance in dress and grooming, complies with departmental dress requirements and wears hospital identification badge.
• Conforms to hospital policy regarding use of sick time, personal days, notification of absence or tardiness.
• Is cost effective in utilization of time, equipment, and supplies.
• Willingly cooperates with co-workers and other departments

Employment variables/approximate hours*/misc information:

*Schedules are subject to change as needed