What are the responsibilities and job description for the Warehouse Lead / Distribution Center Supervisor position at humano?
POSITION SUMMARY:
The Lead or Supervisor will be reporting to the Site Manager and will assist with leading his/her operations work team to achieve exceptional service Clients and assisting with meeting agreed growth and financial targets. The Supervisor is responsible for Client service and satisfaction metrics, financial goals, administering company policies, operations plan execution, and efficiently managing the operational performance. Activities include ensuring proper staff levels to acceptably meet Client daily volumes, meeting Client service KPIs, meeting assigned financial goals established by the company. The position will ensure associates operate in a manner for both safety and welfare of associates, the career goals of the team and the goals of the organization.
DUTIES AND RESPONSIBILITIES:
- Running site with safety and efficiency as priorities
- When requested complete daily closeout, including financial balancing, data upload, and payroll record administration according to policies and standard operating procedures
- Creation of daily work documents and syncing all units with corporate as required
- Validation audit of daily labor and billing reports for assigned work area(s)
- Ensure Client service commitments are achieved daily
- Document and resolve any customer service or associate issues daily communicating to the Site Manager.
- Working with the Site Manager, resolve any employee related issues within 48 hours and communicate back resolution.
- Ensure all associates follow policies and work rules including safety work rules.
- Participate in weekly safety meetings and ensure associate participation.
- Participate in employee communication lunch meetings on a monthly schedule
- Interview, hire and train associates to meet the Client forecasted demand
- Assist with the scheduling associate shifts based on customer requirements.
- Ensure timely and accurate data entry for all services performed.
- Direct, coordinate and assign work activities to all associates under direct supervision in the warehouse
- Implement training plans and activities necessary for associates to ensure proper performance of all assigned responsibilities
- Ensure that all government and company regulations, requirements, policies, practices and procedures relating to safety, health and environment are consistently enforced
- Oversee and monitor all customer contact by assigned associates to ensure all are meeting the professional and quality standards established by the customer
- Develop strong working relationship with the Client management staff and associates
- Abide by all rules and regulations set forth by the customer
- Perform other duties as assigned and required.
EDUCATION AND SKILLS:
- Service Focus
- Builds trust & confidence with business unit
- Team Player with proven history of development of people.
- 2-3 years of management experience in Logistics Industry; preferably in a 3PL operation
- Experience direct management of warehouse workforce
- Strong problem-solving and reasoning ability
- Knowledge of basic computer systems (Microsoft office, Outlook, etc.) preferred
- Excellent communication, both written and verbal
- Ability to make quick decisions based on various factors
- Ability to work in a fast-paced environment, under time pressures
- Ability to coach, mentor and train associates
- Attention to detail and accuracy
- Prefer bi-lingual (Spanish)
We are an EEO employer
We participate in Federal E-Verify
All employees must pass drug tests, background checks, and potentially other verifications