What are the responsibilities and job description for the Information Technology Help Desk position at HumanEdge?
Job Description
We are seeking an experienced Help Desk Analyst with strong knowledge of Microsoft Intune. The ideal candidate will have strong experience supporting Microsoft 365, device management (MDM), and Apple/Windows environments, providing reliable technical support to internal users and ensuring secure, efficient IT operations.
Job Duties
- Administer and support Microsoft 365, including Exchange Online user management, mailboxes, distribution groups, licenses, and permissions
- Manage endpoint devices using Microsoft Intune (MDM), including enrollment, configuration profiles, compliance policies, and application deployment
- Administer Apple Business Manager, including device enrollment, supervision, and integration with Intune
- Provide first- and second-level technical support to internal users via phone, email, ticketing system, and in person
- Troubleshoot and resolve issues related to Windows, macOS, iOS, and Android devices
- Support computer hardware, operating systems, and software installations
- Manage user accounts, access rights, and group memberships
- Assist with network-related troubleshooting in a Meraki environment
- Utilize tools such as Jira, Microsoft Intune, Meraki Dashboard, and Windows admin tools for issue tracking and resolution
- Maintain accurate IT documentation and asset records
- Ensure compliance with IT security policies, endpoint security standards, and best practices
Skills & Experience Required
- Strong experience with Microsoft 365 / Office 365, including Exchange Online administration
- Hands-on experience with Microsoft Intune (MDM) for device and policy management
- Experience administering Apple Business Manager and supporting macOS/iOS devices
- Proficiency with Windows operating systems and Microsoft Office applications
- Working knowledge of Meraki networking equipment
- Experience supporting mobile devices (iOS and Android)
- Strong troubleshooting, organizational, and communication skills
Nice to Have
- Veeam backup and recovery experience (a plus)
- Experience with Jira or similar ticketing systems
Salary : $33 - $35