VOCATIONAL REHABILITATION SUPPORT COORDINATOR - 08262025-70643

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, MADISON COUNTY

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Please follow the link below for more information:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0015129_VR_Support_Coor_Madison_9825.pdf

Qualifications

Education and Experience: Bachelor's degree and one year of full-time professional or paraprofessional experience in a social science, social services, career development/counseling, or working with individuals with disabilities.

Substitution of Experience for Education: Additional full-time experience as listed above may substitute for the required education on a year-for-year basis.

Necessary Special Qualifications: Applicants for this class must:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to a review of their status on the Department of Health's vulnerable persons registry;
• Have reliable transportation.

Overview

This classification is responsible for professional collaboration with Vocational Rehabilitation (VR) counselors and serves as a liaison between customers and internal and external partners. An employee in this class supports and coordinates VR activities for individuals with disabilities to ensure a successful customer experience. This class differs from a VR Counselor in that the latter provides guidance to the VR Support Coordinator. This class differs from VR Field Supervisor in that an incumbent of the latter supervises employees in this classification.

Responsibilities

• Completes applications and conducts interviews related to customer education and employment needs and objectives as part of the intake process. Collects and records required documentation to assist VR counselors in determining eligibility and developing an individualized plan for employment.
• Makes recommendations on assessments based on intake discussions including outside evaluations and career interests. Conducts individualized career assessments based upon approved recommendations and provides career exploration as needed.
• Monitors customer employment activities in conjunction with VR counselors. Maintains customer engagement while ensuring timely progression toward employment goals, providing extensions to deadlines if necessary.
• Establishes, builds, and maintains partnerships with customers, educational systems, employers, and other internal/external stakeholders. Assists in obtaining referrals by attending community events, effectively promoting services, and sharing accurate program information.
• Reviews documentation and reports received from providers for timeliness, accuracy, and quality of information. Collaborates with counselors or supervisors to reconcile information and make adjustments to individualized plans as needed.
• May complete referral for assistive technology and/or assist with equipment pick-up and delivery.
• Conducts follow-ups with customers to verify employment information. Researches and responds to inquiries and concerns from customers and providers.
• Reviews files and documentation for quality, accuracy, and completeness prior to customer case closure and may recommend closure to VR counselor for next action step.

Competencies (KSA's)

Competencies:

• Customer Focus
• Resourcefulness
• Communicates Effectively
• Tech Savvy
• Situational Adaptability

Knowledges:

• Customer and Personal Service
• Psychology

Skills:

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• Computer/Laptop
• Cell Phone
• General Office Equipment
• Adaptive Technology