ELIGIBILITY CLERK - 09182025-71510 DIRECT HIRE

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, KNOX COUNTY

Qualifications

Education and Experience: High School diploma or equivalent

Necessary Special Qualifications: Applicants for this class will be required to:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification performs clerical work of average difficulty under moderate supervision. An employee in this class performs eligibility-related clerical duties which follow prescribed and well-established procedures. This class differs from an Eligibility Assistant in that an incumbent of the latter conducts interviews and supports Eligibility Counselors with case management and other activities that assist them in determining eligibility for federal benefit programs.

Responsibilities

• Provides generalized assistance to eligibility staff in routine daily activities associated with the Supplemental Nutritional Assistance Program (SNAP) and Temporary Assistance of Needy Individuals (TANF) programs.
• Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
• Serves as the first point of contact by greeting customers, distributing applications and other program-related materials, collecting, scanning and copying documents provided, assisting with questions, and scheduling appointments.
• Assists customers with self-service options such as kiosks and the customer portal.
• Manages office drop box by ensuring supplies such as pens and envelops are readily available, obtaining contents, and processing new documents upon receipt.
• Maintain employment and resource boards, ensure required signage is visible, and restock pamphlets in the lobby.
• Provides front desk coverage by assisting walk-in-customers, answering phones, retrieving and returning voicemails, and registering applications.
• Receives and processes incoming and outgoing mail and faxes. Enters and uploads documents into various databases and filing systems.

Competencies (KSA's)

Competencies:

• Customer Focus
• Resourcefulness
• Communicates Effectively
• Instills Trust
• Situational Adaptability

Knowledges:

• Clerical
• Customer and Personal Service

Skills:

• Active Learning and Listening
• Judgment and Decision Making
• Time Management
• Writing

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Mathematical Reasoning
• Written Comprehension

Tools & Equipment

• General Office Equipment
• Kiosk
• Multifunction Printer (Print/Copy/Scan/Fax)