ELIGIBILITY ASSISTANT - 09302025-71648

Job Information

State of Tennessee Job Information

LOCATION OF (2) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, WILSON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0015732_EA_Wilson_101325.pdf

This is an on-site position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: High school diploma or equivalent and experience equivalent to two years of full-time clerical or customer service experience.

OR

One year of experience as an Eligibility Clerk with the State of Tennessee.

Necessary Special Qualifications: Applicants for this class must:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification performs eligibility-related paraprofessional work of average difficulty. An employee in this class is responsible for assisting Eligibility Counselors in case management activities and learning the rules and regulations necessary to determine eligibility for federal benefit programs. This class differs from Eligibility Clerk in that an incumbent of the latter performs clerical duties. This class differs from the Eligibility Counselor series in that an incumbent of the latter determines eligibility for these programs.

Responsibilities

• Explains rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties to ensure program availability and clients¿ understanding.
• Compares client information such as names, addresses, social security numbers, phone numbers, benefits and services provided, eligibility criteria, and other data against state databases to ensure accuracy.
• Interviews applicants to determine needed social services and obtain information related to eligibility status. Verifies accuracy of information provided by clients during the interview process and obtains documentary evidence to support information received to ensure customers receive the benefits in which they are entitled.
• Obtains and verifies information from various databases and other needed sources to assist Eligibility Counselor in eligibility determination. Enters applications, verifications, simplified reporting forms, and other required documents into various databases and filing systems for future retrieval.
• Reviews case documentation to develop an understanding of previous case circumstances to assist during interview process. Identifies benefits and services that might be available to clients both from the Department and from related outside sources to assist in meeting client needs.
• Researches and resolves general client concerns regarding agency programs, policies, and procedures to assist customers. Communicates with outside organizations or vendors to obtain and provide information regarding client eligibility and circumstances.
• Documents information obtained during client interviews and client contacts into eligibility determination system as justification for case actions taken.
• Schedules and reschedules appointments for clients to review benefit eligibility. Uploads applications, change forms, and other necessary documents into electronic case file and attaches to appropriate case record.

Competencies (KSA's)

Competencies:

• Customer Focus
• Collaborates
• Communicates Effectively
• Decision Quality
• Situational Adaptability

Knowledges:

• Clerical
• Customer and Personal Service

• Active Learning and Listening
• Judgment and Decision Making
• Service Orientation
• Time Management
• Writing

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Written Comprehension

Tools & Equipment

• General Office Equipment
• Computer/Laptop
• Multifunction Printer (Print/Copy/Scan/Fax)