DHS CHILD SUPPORT RE-ENTRY COORDINATOR- 09022025-70929

Job Information

State of Tennessee Job Information

LOCATION OF (6) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, CHILD SUPPORT SERVICES DIVISION, KNOX COUNTY, HAMBLEN COUNTY, DAVIDSON COUNTY, RUTHERFORD COUNTY, SHELBY COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0015283_DHS_Child_Supp_ReEntry_Coord_Statewide_92225.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and experience equivalent to three years of full-time professional experience in social services, human services, corrections, re-entry, or child support case management.

Substitution of Experience for Education: Qualifying full-time professional experience in a related field as listed above may be substituted for the required education on a year-for-year basis.

Substitution of Graduate Education for Experience: Graduate course work in social services, psychology, sociology, criminology, human services, criminal justice, public administration; and/or business may be substituted for the required experience on a year-for-year basis to a maximum of two years

Applicants for this class must:
1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
2. Agree to release all records involving their criminal history to the appointing authority.
3. Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
4. Posses and maintain a valid driver's license.

Overview

This classification performs child support re-entry work of average difficulty. An employee in this class is responsible for providing direct services and intensive case management to justice-involved parents. This classification performs responsibilities at the working level under general supervision. This class differs from that of the DHS Program Manager in that the incumbent of the latter supervises employees in this classification. This class differs from that of the DHS Child Support Case Manager in that incumbents of the latter are responsible for establishing paternity and setting, enforcing, and modifying support. This classification is required to travel extensively, including overnight and weekend state-wide travel.

Responsibilities

• Identify, initiate, and monitor Child Support modification reviews for incarcerated or justice-involved parents.
• Utilize case management systems and Microsoft tools to record and track incarcerated or justice-involved parent's demographic and case information, incarceration history, and program progress.
• Provide intensive case management and/or direct services for justice-involved parents who have been recently released to remove barriers and make the journey from incarceration back into the communities a smoother process.
• Collaborate with Tennessee Department of Corrections (TDOC), local jails, and child support offices in support of incarcerated parents who are scheduled for release. Meet with parents inside TDOC facilities to answer general or case-specific child support questions and provide information regarding services available upon release.
• Present program information in TDOC hosted classes and attend resource fairs hosted by TDOC and other partners to provide program and contact information.
• Attend meetings, seminars, and statewide outreach events to exchange ideas, share best practices, and discover ways to raise our level of services to justice-involved parents. Build and maintain partnerships with community stakeholders to identify available resources and services.
• Act as a liaison between justice-involved parents and local Child Support field offices and internal and external partners. Assist child support offices with service of processes, hearings, and various child support matters.

Competencies (KSA's)

Competencies:

• Customer Focus
• Plans and Aligns
• Interpersonal Savvy
• Instills Trust
• Situational Adaptability

Knowledges:

• Customer and Personal Service
• Law and Government

Skills:

• Critical Thinking
• Service Orientation
• Social Perceptiveness
• Time Management
• Active Learning and Listening

Abilities:

• Originality
• Problem Sensitivity
• Deductive Reasoning
• Auditory Attention
• Inductive Reasoning

Tools & Equipment

• General Office Equipment
• Computer/Laptop/Tablet
• Multifunctional Printer (Print/Copy/Scan/Fax)
• Cell Phone
• Motor vehicle

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.