Hillside Clinic Office Manager

Office Manager

Union Category: Non-Union

Hours: Full Time
Location: Duluth, MN

Wage: $45,000.00 - $60,000.00 (Dependent Upon Experience)

Benefit Eligibility: Yes

The Office Manager will work to lead and oversee the daily work of the office, to ensure quality client services, to support providers, and improve overall efficiency of the office. This position requires a hands on leader who is comfortable balancing supervisory responsibilities with direct client service and front desk support in a fast-paced behavioral health environment.

• This person will need to be well versed in all business matters and be a competent leader, able to provide guidance that enhances performance in a manner which incorporates Brightwater Health's vision and culture.
• This position will be responsible for front desk reception, admissions, and general clerical duties; with an emphasis on coordinating care between staff and clients, focusing on customer service.
• This position will hire, train, develop, evaluate, and supervise the office staff. They will work closely with Program Supervisors regarding budget, productivity, and maintaining a healthy, positive team atmosphere.
• Address client concerns and assist in resolving operational issues in a professional and timely manner.
• Provide coverage for other departments during periods of high client volume and staff absence.
• Other general duties include data entry, ordering office supplies and tracking paperwork for programs.

• High School Graduate or General Education Degree (GED).
• One-year supervisory experience. Three years experience in a health care office and/or related training.
• Moderate typing skills, experience with Microsoft Office and general office equipment.
• Ability to work in a fast-paced office environment, excellent customer skills, and able to prioritize workload to meet deadlines.

• Personal aptitude and organization skills to perform as a supervisor and manager.
• Five years' experience working in a customer service capacity or three years as support staff in a mental health or health care setting.
• Experience with health insurance plans, prior authorizations and billing is helpful.
• Understanding of medical terminology and terminology related to a mental health.

• Flexible Scheduling
• Paid Supervision during licensure.
• Extensive training and certifications, including EMDR, TF-CBT, DBT, ECMH, and many more.
• Personal Training/License renewal budget.
• Ability to work collaboratively with a team and community partners.
• Unparalleled opportunity for growth and advancement in largest, most comprehensive behavioral health clinic north of the Twin Cities
• Ability to work collaboratively with team and community partners.
• Full Benefit Package including; Vacation Time, Sick Time, Personal Time, 11 paid Holidays per calendar year, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance, Long Term Disability, Employee Assistance Program, and an Employer Matched 401K.

Brightwater Health does not discriminate against applicants on the basis of their race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.