Central Scheduling Coordinator

Under the immediate supervision of the Patient Access Supervisor, is responsible for ensuring a positive patient experience while providing a centric scheduling/registration approach for all scheduled services provided at Huggins Hospital. Treat patients in a respectful, confidential and family-friendly manner.

Responsibilities:

Ensures all aspects of the patient's financial obligations are secured:

• Performs insurance eligibility on all insurances and provides patients with an estimate of out of pocket responsibility for the patient prior to the completion of the scheduled services

• Facilitates Financial Assistance as needed per patient

• Calls each patient to verbally verify all demographic and insurance information for all patients

Obtains orders from Huggins Hospital physicians and outside facilities for any service requested to be performed at Huggins Hospital:

• Identifies and obtains all pre-certifications required by managed care payers on scheduled ancillary services

• Proves Medical Necessity through the patient's insurance company

• Schedules patient in EWS per department requirements

Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital services:

• Entering the appropriate diagnostic testing order, demographics and insurance information into the hospital system to facilitate patient care and hospital billing procedures

• Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible

• Ensures all fiscal procedures are followed in a consistent manner

Ensures excellent patient service at all times:

• Provides patient with all necessary information related to the scheduled service

• Greets patients in a professional, friendly manner

• Accepts and returns patient calls using appropriate telephone etiquette

• Ensure the patient's confidentiality is always maintained

• Complete and process pre-certifications or pre-approvals as necessary according to the patient's insurance

• Answer the telephone, filing and record retrieval as needed

• Provide the patient with accepted educational materials related to the exam/appointment

• Utilizes the Greenway EMR to appropriately document within the patient chart for provider correspondence related to the services provided in orders' tracking

• Uses the EWS system as intended to indicate patient no-shows, cancellations or completed appointments

• Appropriately communicates with providers and office, any questions or concerns related to their patient's service

Answers telephone promptly and politely while identifying the department and person speaking. Take accurate and concise messages and direct calls to the appropriate staff as needed

• Confirms all appointments is timely manner

• Maintains all office machinery, placing service calls when necessary

• Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans

• Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter.

Organizational Expectations:

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

• HIPAA: facilitates to maintain patient confidentiality

• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

• Safety: Practices workplace safety daily

Employee Engagement:

• Actively participates in all hospital Service Excellence initiatives and trainings

• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

• Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

• Ability to effectively manage considerable mental stress

• Ability to express or exchange ideas by means of the spoken word

• Ability to receive detailed information through oral communication

• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

• Familiarity with computer and other business machines

Qualifications:

Graduate of approved Medical Assistant Program Practice preferred.
One to two years of experience in the medical field unless successful completion of an accredited Medical Assisting Program.