What are the responsibilities and job description for the Automotive Service Advisor position at Huffines?
Automotive Service Advisor
Huffines Service Departments
If you are an experienced dealership service advisor with at least 3-5 years of experience, we encourage you to apply:
- Immediate interviews available
- Well-qualified and experienced industry professionals may qualify for a sign-on bonus
Why Work at Huffines:
Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.
Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!
Automotive Service Advisor Job Description:
The Huffines Service Advisor acts as the primary point-of-contact for customers arriving at the dealership via the service department. They provide a world-class experience by genuinely engaging with customers to understand their needs, helping them determine services and relevant costs, setting and managing expectations, and maintaining communication with customers to update them about their vehicle's status.
Automotive Service Advisor Job Responsibilities:
- Approaches and interacts with customer in a professional manner both in person or over the phone
- Communicates enthusiasm and compassion with all customers to meet their needs
- Active listening skills and can effectively translate needed information to others
- Establishes a manageable daily routine with self-organizational disciplines designed to meet company and customer expectations
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers
- Performs other duties as assigned
Automotive Service Advisor Job Requirements:
- Minimum three years of dealership service advisor experience
- Some post-secondary automotive training
- Demonstrated ability to work well with others and be a team player
- Results-oriented self-starter
- Unrestricted driver license and clean driving record
- Demonstrated strong performance record
- Outstanding communication and interpersonal skills
- Commitment to delivering world-class customer service
- Demonstrated desire to learn new processes and adapt quickly
- Proficiency in computer skills
Huffines Compensation and Benefits:
- Competitive market wages
- Option benefits including medical, vision, dental, and Health Savings Account (HSA), 401(k)
- Flexible work week (no mandatory overtime)
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO)
- Paid holidays
- Company provided meal on Saturdays
- Chaplain Services
HUFFINES IS A DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing hipr