What are the responsibilities and job description for the SECURITY OFFICER position at Hudson Regional Health?
Core Duties & Guest Experience
- Serves as the first point of contact, warmly greeting and assisting patients, guests, and staff with a high standard of courtesy and professionalism.
- Elevates the overall guest experience by proactively offering wayfinding assistance, facility information, and personal escorts.
- Monitors visitor conduct to ensure a safe, welcoming environment, diplomatically stopping and questioning unauthorized individuals as needed.
- Controls access to all internal facility areas and exterior parking lots.
- Conducts regular foot patrols across buildings and premises to actively prevent and detect fire, theft, vandalism, and trespassing.
- Secures, unlocks, and monitors offices and premises according to daily operational schedules.
- Manages emergency situations and disorderly individuals, coordinating rapidly with local Police and Fire Departments when required.
- Assists medical staff in safely restraining patients when necessary.
- Completes accurate, detailed written documentation, including daily activity logs, incident reports, and safety investigations.
- Remains available to provide additional shift coverage for emergencies and overtime scenarios.
- Adheres to the operational direction of the department Director and on-duty supervisor.
- Note: This list is not exhaustive and may be supplemented as necessary.
- High School Diploma or GED equivalent (preferred).
- 2 years of relevant experience (preferred), ideally with a strong background in customer service, hospitality, or guest relations.
- SORA license through the State of New Jersey (preferred).
- Basic Life Support (BLS) certification (preferred).
Salary : $19 - $20