What are the responsibilities and job description for the Eagle STAR/PACE L2/L3 Production Support Analyst /Developer position at HTC Global Services?
We are looking for an experienced Eagle STAR and PACE Professional to join our team as an L2/L3 Production Support Analyst Developer. This role is ideal for candidates who enjoy working in a fast paced investment management environment, balancing hands on production support with development and enhancement activities. The position focuses on ensuring stability, accuracy, and performance of Eagle STAR Performance and Reporting and Eagle PACE Data Management applications while collaborating closely with business and technology stakeholders.
Responsibilities
- The role involves providing L2 and L3 production support for Eagle STAR and Eagle PACE applications, ensuring timely monitoring, analysis, and resolution of production incidents within defined SLAs.
- You will perform root cause analysis for recurring and systemic issues and implement long term fixes to improve platform stability.
- Responsibilities include functional and technical troubleshooting, supporting batch processing, job monitoring, and data validation across multiple data domains.
- You will manage escalations and coordinate effectively with development, infrastructure, and vendor teams.
- The role also includes supporting release deployments, performing post implementation validation, and contributing to continuous improvement initiatives.
- In addition, you will create and maintain documentation, runbooks, and knowledge articles while contributing to Eagle STAR and PACE development and enhancements as part of the overall delivery model.
Required Skill
- Candidates should have strong hands on experience with Eagle STAR Performance and Reporting and Eagle PACE data workflows, including Security Master, Pricing, Transactions, and Ratings.
- Solid expertise in Oracle SQL and PL SQL is required for data analysis and troubleshooting, along with a good understanding of the Eagle Data Model.
- Experience with job scheduling tools such as Control M or Autosys and familiarity with SDLC, change management, and production release processes are essential.
- Hands on experience using ticketing tools like ServiceNow or Jira is expected.
- The role requires strong domain knowledge in investment or asset management, including security reference data, pricing and corporate actions, portfolio positions and transactions, and performance measurement concepts with preference for time weighted returns.
- Candidates should have at least six years of overall IT experience, with a minimum of four years of hands on experience supporting Eagle STAR and PACE in an L2 or L3 production support environment.
Desired Skill
- Exposure to FactSet or other performance systems, experience with Eagle Accounting, and familiarity with performance attribution environments are highly desirable.
- Strong analytical and problem solving abilities, the capability to work under tight reporting deadlines, effective communication with business users and project teams, and experience working in an onshore offshore delivery model will be considered strong advantages.
Interested candidates are encouraged to apply to this job to be part of a dynamic team supporting critical investment management platforms.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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