What are the responsibilities and job description for the Change Advisory Consultant position at HSO?
As an Change Advisory Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership.
You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent).
You're Great At...
We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.
You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent).
You're Great At...
- Translating client strategy into clear transformation roadmaps tied to business value
- Facilitating executive and stakeholder workshops that drive alignment and decisions
- Designing future-state business processes grounded in organizational reality
- Leading change management efforts that enable adoption, readiness, and capability building
- Connecting people, process, and technology decisions to measurable outcomes
- Influencing without authority across complex client environments
- Operating fluidly between strategic advisory and hands-on delivery support
- Strategy, Value & Business Care
- Partner with executive sponsors to define transformation objectives, success measures, and value drivers
- Build value blueprints connecting business capabilities, processes, and technology investments to KPIs
- Lead current-state assessments to identify performance gaps and transformation levers
- Develop phased transformation roadmaps aligned to value, risk, and readiness
- Process Design & Business Alignment
- Lead end-to-end business process discovery and future-state design
- Collaborate with solution architects and functional consultants to align business requirements and configurations
- Translate process changes into clear role-based change impacts
- Change Strategy & Adoption
- Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement
- Conduct change impact and readiness assessments; identify resistance and mitigation plans
- Coach executive sponsors and line leaders as visible change change champions
- Design and facilitate workshops, town halls, and engagement sessions
- Develop training strategies that build role-based capability - not just system knowledge
- Benefits Realization
- Define adoption and success metrics bridging system usage, process performance, and human behavior
- Monitor post-implementation benefits realization and recommend corrective actions
- Facilitate retrospectives and continuous improvement cycles
- Practice Development
- Contribute to thought leadership, methodologies, and reusable assets
- Convert client deliverables into templates, playbooks, and accelerators
- Document case studies, lessons learned, and best practices
- Bachelor’s degree in Business, Management, Organizational Development, or related field
- 3 years in consulting, advisory, business transformation, or change management
- Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred)
- Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar)
- Strong analytical skills: business cases, KPIs, process mapping
- Excellent facilitation and executive communication skills
- Comfort working across multiple engagements and ambiguous environments
- Experience in a Microsoft partner consulting environment
- Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim)
- Experience with AI/Copilot adoption and organizational change
We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.