Senior ServiceNow Developer

Veteran Firm Seeking a Sr. ServiceNow Developer for an Onsite Assignment in Washington, DC

My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.

We want to fill a Sr. ServiceNow Developer role for the DC Public Schools (DCPS) in the DC Government.

The ideal candidate is a DMV resident with 5 years of hands-on ServiceNow administration experience, 8 years of JavaScript scripting and API integration expertise, and preferably a ServiceNow Certified Application Developer (CAD) certification.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS is looking for an experienced Sr. ServiceNow Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

Position Description: The Senior ServiceNow Developer will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM).

Position Responsibilities:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO) for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Required Qualifications:

• 15 years of experience: Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• 8 years of experience: Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration; Business Rules, Client Scripts.
• 8 years of experience: Integrating ServiceNow with external systems via REST/SOAP APIs.
• 8 years of experience: Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies).
• 8 years of experience: Knowledge on UI Policies, UI Actions, Roles and Access Control Lists (ACLs), Update sets and platform administration.
• 5 years of experience: Hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• ITIL Foundation certification or equivalent ITSM process knowledge.
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment.

Minimum Education/ Certification Requirements: Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.

The target annual salary is $100,016.00 - $107,160.00.