Sales Associate - PT - Middlefield

Who We Are

As a locally owned and operated company, we take pride in leading the markets we serve — driven by a team that consistently goes above and beyond for our customers. With 82 years of industry experience, Hartville Hardware has built a strong reputation for excellence.

For over 52 years, we have provided a workplace where many team members have built lifelong careers, some serving for more than 40 years. Our Middlefield location has been proudly serving the community since September 2024 and we are continuing to grow our team.

Position Summary

As a Sales Team Member covering Hardware, Electrical, Plumbing, and Paint, you will play a key role in helping customers tackle their home improvement and repair projects. You will provide expert product recommendations, answer technical questions, and ensure customers walk away with exactly what they need. The ideal candidate is knowledgeable, customer-focused, and genuinely enjoys helping people find solutions.

What You'll Do

•       Assist customers in selecting the right hardware, electrical, plumbing, and paint products for their specific projects

•       Provide basic to advanced advice on product usage, installation, and maintenance

•       Build positive relationships with customers through exceptional, knowledgeable service

•       Resolve customer questions and concerns professionally and in a timely manner

•       Understand and confidently explain the features, benefits, and applications of products across all four departments

•       Guide customers in selecting the correct materials for repairs, renovations, and DIY projects

•       Offer hands-on troubleshooting assistance for common home improvement challenges

•       Stay current on new products, promotions, and department changes

•       Ensure products are well-stocked, correctly labeled, and attractively displayed at all times

•       Keep work areas clean, organized, and safe for both customers and team members

•       Assist with restocking and inventory management as needed

•       Work closely with teammates to provide a seamless shopping experience across departments

•       Follow all store policies and safety guidelines while handling products and assisting customers

•       Participate in promotional events, sales initiatives, and product training sessions

Qualifications

•       Retail or customer service experience preferred — hardware, electrical, plumbing, or paint background a strong plus

•       Basic knowledge of home improvement, repairs, and building materials

•       Strong communication skills — an adept listener with a genuine desire to help

•       Problem-solving mindset and a teachable, growth-oriented attitude

•       Reliable work ethic and proven attendance track record

•       Ability to lift and move products as needed

•       Comfortable using point-of-sale systems and basic technology

•       Flexible and able to adapt in a fast-paced, changing environment

•       Must be available Saturdays and evenings until 7:00 PM

Our Values

Benefits