Front Desk Coordinator

Do you love working with patients and families in a warm, community focused environment? Are you looking to grow your skills in a supportive orthodontic practice that values compassion, integrity, and quality care? 

Well, you’re in the right place! Sound Orthodontics is hiring a Front Desk Coordinator to join our team in Seattle, WA!

Key Details:

• Pay: $23-$28 per hour, depending on experience
• Schedule: Full time, up to 40 hours per week, 4-5 days/week, typically Monday-Thursday with optional Fridays; hours are approximately 7:00am-4:30pm daily
• Location: We have three core clinics in Southcenter, West Seattle, and Renton Highlands. Occasional travel to our satellite locations may be available on Fridays for those seeking extra hours.
• This position may be based out of our Southcenter location, though we do our best to assign coordinators to locations closest to their home base.
• Benefits: Medical, dental, and vision insurance; paid holidays; PTO; Employee Assistance Program; 401(k) with employer match, metric bonus potential and more!

Who We Are: At Sound Orthodontics, we believe that orthodontics should be both exceptional and enjoyable for our patients and our team. We’re a passionate, tight knit group that’s committed to delivering customized, high-quality care while creating a workplace that’s supportive, collaborative, and fun.

We invest in our team through in office training, continuing education, and opportunities for growth. Whether you’re just starting out or looking to expand your skills, you’ll find a place here where you’re valued, challenged, and inspired. We treat each other like family and work hard to make every day rewarding and meaningful.

To learn more, check out our website: https://soundsmile.com/ 

Who You Are: You’re a friendly, organized, and detail-oriented professional who thrives in a busy front office setting. You enjoy helping patients feel at ease, supporting your team, and creating a smooth experience for families. You’re a clear communicator, a quick learner, and someone who takes pride in your work.

Other qualifications include:

• Experience in orthodontic and/or dental office roles (1 year preferred)
• Familiarity with orthodontic procedures and billing processes preferred
• Basic computer skills, including Microsoft Word and Excel
• Strong verbal communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to pass a pre-employment background check and professional references check

What You’ll Do: As a Front Desk Coordinator, you’ll be the first point of contact for patients and families, helping create a smooth and welcoming experience from check-in to check-out.

Your responsibilities will include:

• Greeting and checking patients in and out
• Scheduling appointments and managing the daily calendar
• Verifying and updating insurance information
• Reviewing and managing financial agreements and patient accounts
• Posting charges and payments accurately
• Assisting with treatment planning and recall coordination
• Reviewing and entering insurance payments
• Maintaining patient insurance benefit profiles
• Managing accounts receivable and keeping AR under set goals
• Communicating with patients, parents, and insurance providers

Join a team where passion meets purpose and where your work truly makes a difference. At Sound Orthodontics, we’re not just straightening smiles, we’re building confidence, connection, and community.

Sound Orthodontics is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.