Administrative/Customer Service Coordinator

Are you energized by supporting others and keeping complex systems organized? Do you thrive in roles where your attention to detail and reliability make a real difference? If you’re nodding your head, we want to speak with you!

Gradient is seeking a General Clerk to support our Client Relations team.

In this essential role, you’ll help jump-start our processes and ensure the day-to-day operations run smoothly, making a direct impact on our ability to serve clients with excellence.

Key Details

• Pay: $20.32/hour
• Location: You will primarily work at our Clackamas clinic (may occasionally work at the N. Portland clinic)
• Schedule: Monday-Friday; 8 am - 5 pm (occasional overtime required)
• Benefits: Medical, Dental, & Vision Insurance, Life Insurance, Employee Assistance Program, FSA, Paid Time Off, Paid Holidays, Simple IRA w/ Company Match, and Professional Development Stipend
  
  

Who We Are: Gradient began with a simple idea: transportation runs better - and safer - with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships.

We Are Dedicated To Living Our Mission And Values Every Day And Are Looking For a Team Member Who Shares The Same Passion

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part.
• Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.
  
  

To learn more, check out our website: https://gradientway.com/

Who You Are: You’re a dependable teammate who enjoys helping others and keeping things on track. You’re process-oriented, prioritize tasks effectively, and naturally jump in when you see a need. You have a knack for navigating multiple software platforms, and you’re obsessed with the finer details. Your commitment to meeting deadlines and your desire to learn and grow equip you to thrive in a fast-paced, recession-proof industry.

Other Qualifications Include

• High school diploma or some college
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite
• Aptitude for learning new software
• 2 years in a customer service or administration role
• Valid driver’s license, reliable transportation (you must be able to commute between our two locations as needed), and vehicle insurance
• Ability to pass a background check and drug test (including THC)
  
  

What You’ll Do: As a General Clerk, your administrative support is essential to the success of our Client Relations team. You’ll communicate with internal teams, engage with partners and vendors, and complete daily tasks that keep our processes running smoothly. You’ll update client information, process invoices and payments, and correspond by phone, email, and fax. Your role also includes offering guidance to colleagues, following up on process statuses, and participating in ongoing learning and training.

Responsibilities Include, But Are Not Limited To

• Communicate with our internal team
• Engage with partners and vendors
• Complete daily tasks and responsibilities
• Offer guidance and support to colleagues
• Correspond by phone, email, and fax
• Update client information across systems
• Follow up on the statuses of various processes
• Process invoices and payments
• Engage with ongoing learning and training
  
  

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.

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