What are the responsibilities and job description for the Patient Care Concierge position at HR Advisors, Inc.?
Patient Care Concierge – Pasadena, CA
SUMMARY
Join our boutique aesthetic dermatology practice as a Patient Care Concierge and play a key role in delivering a high-end patient experience. This leadership position oversees front desk operations, supports team performance, and ensures seamless day-to-day operations. We’re seeking a service-driven, organized, and energetic professional with strong communication, multitasking, and sales skills. The ideal candidate is passionate about aesthetics, thrives in a fast-paced environment, and creates a welcoming, efficient experience for every patient.
ESSENTIAL FUNCTIONS
Leadership & Operations
- Supervise, train, schedule, and support front desk staff
- Foster a positive, team-oriented environment
- Develop and maintain SOPs for consistency and efficiency
- Oversee daily front desk operations, scheduling, payments, and patient communication
Patient Experience
- Ensure exceptional service from check-in to follow-up
- Address patient concerns promptly and professionally
- Monitor feedback and implement improvements
Business & Growth Support
- Track leads, conversions, and patient retention initiatives
- Support referral programs, promotions, and incentive plans
- Assist with marketing ideas and in-office sales
Inventory & Vendor Management
- Maintain inventory, track usage, and manage vendor relationships
- Order supplies and negotiate pricing
Reporting & Events
- Track KPIs (patient volume, revenue, inventory) and provide insights
- Coordinate internal meetings and client-facing events
Administrative & Clinical Support
- Maintain a clean, organized front office
- Assist with patient flow, consultations, and basic clinical support as needed
- Manage staff schedules and provide general administrative support
Compliance
- Ensure adherence to HIPAA, OSHA, and company policies
QUALIFICATIONS
- Previous management experience in aesthetics, healthcare, or hospitality
- Strong leadership, communication, and organizational skills
- Ability to multitask, problem-solve, and drive team performance
- Experience with SOPs, reporting, and inventory management
- Proficient in Microsoft Office and practice management systems
- Professional, polished, and patient-focused demeanor