Senior Manager, Strategy & Operations

*Hybrid Role* - 3 days a week in NYC (Manhattan)

Senior Manager, Strategy & Operations: CPG eCommerce Industry

I'm working with one of my favorite clients, a dynamic eCommerce brand, to hire a commercially-minded Strategy & Operations leader to be a thought partner to senior leadership and help shape how the business makes decisions. This is a high-visibility seat for someone who thrives at the intersection of strategy, finance, analytics, and AI-enabled operations - the kind of person who can take a complex business question, structure it, build the analysis, pressure-test the economics, and walk it into the C-suite with a clear recommendation.

You'll inherit a strong team that owns the operational mechanics of demand and inventory planning. You don't need a supply chain background. Your job is to think bigger:connect what's happening across the business to the broader strategic and financial narrative, push us toward smarter decisions, and lead the charge on integrating AI into how we plan and operate.

This is the perfect role for anyone with these backgrounds:

• Strategy & Ops or GTM Strategy leader at a high-growth company
• A management consultant who wants more ownership
• Investment banker or Private Equity person who wants operator experience
• BizOps lead ready for a role with real influence over the P&L

What You'll Actually Do

• Be the analytical brain trust for the executive team. Turn complex commercial, operational, and financial data into the memo or chart that changes how leadership thinks. Own strategic deep-dives and monthly business reviews presented directly to the C-suite.
• Drive the strategic and financial logic behind major business decisions. Build the frameworks, models, and scenarios that inform inventory bets, seasonal strategy, pricing and promotional effectiveness, working capital deployment, margin optimization, and growth investments. You'll be the person leadership trusts to stress-test the economics of a decision before it's made. Partner closely with Merchandising, Commercial, Finance, and Operations to align the business.
• Lead the AI agenda for planning and operations. This is a real piece of the job, not lip service. You'll set the vision for how we deploy AI/ML across forecasting, demand sensing, customer behavior modeling, and decision-making — and orchestrate the human-AI workflows that come with it. You don't need to be the engineer, but you need the judgment to know what's worth building, the fluency to evaluate it, and the influence to make it land. Real budget and executive mandate behind this.
• Lead and develop a strong team (2–3 direct reports across planning, analytics, and data science). You're not running operational mechanics — you're elevating the team's output into strategic insight and building the next generation of analytical leaders.
• Spot what no one else is asking about. Competitive dynamics, market shifts, customer behavior changes, margin leakage, opportunity gaps — bring them forward with a recommendation, not just an observation.

Who You Are

• High intellectual horsepower. You think clearly under ambiguity, structure problems quickly, and operate comfortably with complexity.
• Strategic, commercial, and financially fluent. You see how the numbers connect to the business and the customer. You can build a model, but more importantly, you know which model to build and what question it should answer.
• AI-fluent and curious. You've thought hard about how AI changes operating models and have either deployed it, prototyped with it, or have strong informed opinions about where it creates real leverage.
• Analytically rigorous. Excel and SQL fluency is table stakes; comfort with Python/R, BI tools (Tableau, Power BI, Looker), and modern data stacks (Snowflake, BigQuery) is a strong plus.
• Executive-ready. You can hold the room in a C-suite review and write the memo that gets the decision made.
• An experienced people leader. You've managed at least one direct report (ideally more) and know how to raise a team's ceiling.

Background We'd Expect

• 4–8 years in Strategy & Operations, GTM Strategy, Investment Banking, Private Equity, BizOps, Corporate Strategy, or Management Consulting. Backgrounds that blend strategy with strong financial/quantitative chops — e.g., consulting → operator, banking/PE → operator, or strategy roles at high-growth companies — are a great fit.
• Direct people management experience required — at least 1 direct report, ideally more
• Bachelor's degree required; MBA or quantitative master's a plus
• Experience in DTC, eCommerce, retail, or consumer is helpful but not required — we care more about how you think than what category you've worked in

Why This Role

• Influence. A direct seat at the table for the decisions that shape the business.
• AI mandate. Real budget, executive air cover, and a blank slate to define how AI shows up across planning and operations.
• Path. Clear runway to Director and VP, with leadership invested in your growth.
• Benefits. full benefits, 401(k) match, $5,000 annual development budget, and product perks.

Compensation

• $170k-$180k base salary cash bonus benefits 401k match - flexible for the perfect candidate