What are the responsibilities and job description for the Experienced HVAC Dispatcher position at Howl at the Moon Mechanicals?
Company: Howl at the Moon Mechanicals
Location: Lake Placid, NY
Pay: $24–$30 per hour, based on experience and demonstrated ability
Schedule: Full-time | 40 hours per week | Rotating four-day workweek | No on-call
Join our residential HVAC team as a Dispatcher / Customer Service Representative (CSR), with equal responsibility for customer service and dispatch.
Why Join Howl at the Moon Mechanicals?
Howl at the Moon Mechanicals was built from work ethic and a calling to solve real problems for our community. We’re growing a residential HVAC company where quality workmanship, honest service, and compassion belong together. Doing the right thing matters just as much as getting the job done.
Integrity, trust, excellence, loyalty, and legacy guide how we work. Give homeowners honest answers. Keep your word. Own mistakes and help make them right. Treat customers and coworkers with respect, especially when the day gets complicated. Those everyday choices are how we earn lasting trust.
Excellence matters in the office as much as it does in someone’s home. A thoughtful response, an organized schedule, and accurate information help technicians deliver service customers can depend on. You don’t have to turn a wrench to take pride in the trade.
We’re looking for someone who notices loose ends and takes initiative before small problems grow. Someone dependable, curious, and willing to improve how things work. This role offers paid learning, meaningful responsibility, and the chance to contribute—not just answer phones—as our company develops.
Our goal is to build a team of 45 technicians by 2032 while developing leaders who raise the standard for the next generation. That growth depends on people who care about their work. The relationships you build and improvements you make will help shape what comes next.
Your Impact on Customers and Community
You connect homeowners who need help with technicians who need clear information and a workable schedule.
For a family facing a heating or cooling problem, a calm voice and a reliable update make a difference. Your follow-through helps prevent delays and keeps customers from wondering what happens next. You help protect comfort at home while giving technicians the coordination they need to do quality work. Every completed job is another opportunity to earn a neighbor’s trust.
Growth, Schedule & Benefits
Work four 10-hour days per week on a repeating two-week rotation:
Week 1: Work Monday–Thursday, then Friday–Monday off.
Week 2: Work Tuesday–Friday, then Saturday–Sunday off.
Enjoy every weekend off, plus a four-day break every other week. No on-call duties. No after-hours service.
Benefits after 90 days: Health insurance, a 401(k) with company match, company-recognized paid holidays, and 40 hours of PTO that resets annually.
You’ll also receive paid training and overtime pay at time and a half.
Build your skills in residential HVAC coordination and ServiceTitan. As you demonstrate ability, your responsibilities can expand into productivity tracking, revenue-opportunity analysis, process improvements, and additional sales support. You’ll manage routine scheduling within company guidelines, with leadership support for major conflicts. This role does not include formal technician disciplinary authority.
What You’ll Do
- Answer inbound calls, book appointments, resolve routine customer concerns, and communicate schedule changes.
- Coordinate technician schedules, minimize downtime, prioritize emergencies by severity during service hours, and verify job readiness—including parts, tools, technician qualifications, and access.
- Track jobs from first contact through completion, documentation, invoice checks, and follow-up. Verify payments, monitor outstanding balances, and escalate unresolved billing issues.
- Maintain accurate customer details, job statuses, dispatch records, and follow-up tasks in ServiceTitan.
- Coordinate with technicians, sales, purchasing, and management. Address routine technician communication and documentation issues; escalate recurring problems.
- Make outbound calls for appointment follow-up, maintenance scheduling, memberships, open estimates, and marketing campaigns.
- Identify and transfer sales opportunities. Additional qualification, scheduling, or approved direct sales depends on demonstrated competency.
What You Bring
- Excellent communication and a genuine commitment to customer service.
- Organization, attention to detail, and comfort managing changing priorities.
- Computer aptitude and willingness to learn new systems.
- Dependability, professionalism, accountability, and calm problem-solving under pressure.
- Previous customer service or dispatch experience preferred.
- HVAC or mechanical experience and ServiceTitan knowledge are advantages—not requirements.
Ready to Build Something You’re Proud Of?
Bring your work ethic, care for people, and willingness to learn. Apply today and help Howl at the Moon Mechanicals deliver service our neighbors trust.
Pay: $24.00 - $32.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
- Retirement plan
Work Location: In person
Salary : $24 - $32