What are the responsibilities and job description for the Enterprise Resource Planning Trainer position at Howard Community College?
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Health Insurance
Health Insurance
- Multiple medical options with no annual deductible and low co‑pays; prescription drugs covered through mail‑order or retail pharmacies.
- Vision coverage includes an annual eye exam and a generous frame allowance.
- Dental plans offer low deductibles and reasonable annual maximums.
Paid Time Off & Leave
- 20days of vacation per year for full‑time staff (capped at 30 days), with additional accrual tiers for other employee groups.
- Spring break and winter break each add one extra week of paid vacation.
- 4days of personal leave per year (rolls into sick leave if unused).
- 12days of sick leave per year, unlimited carry‑forward.
- Additional leave options include bereavement, organ‑donor, sabbatical (faculty & staff), and an emergency‑leave bank.
Tuition Waiver
- Full‑time budgeted employees receive a tuition waiver for Howard Community College courses taken during non‑working hours (subject to space availability and prior approval).
On‑Site Amenities
- Fitness center accessible to all staff.
- Library with research resources and bestseller collection.
Café offering a variety of food options and a quick‑service kiosk as well as free parking on campus.
Position Title
Enterprise Resource Planning Trainer
FLSA
Exempt
FT/PT
Full Time
Hours Per Week
37.5
Work Schedule
Monday-Friday
Grade
16
Compensation Range
$73,172
Summary
The Enterprise Resource Planning (ERP) Trainer is responsible for designing, delivering, and assessing training programs for faculty and staff at the Howard Community College to effectively utilize the college’s ERP system. This position works within the Information Technology department to help functional area end-users understand system functionality, features, and best practices, enabling them to perform their roles efficiently and accurately.
Essential Role Responsibilities
Training Development and Delivery
- Design, develop, and update training materials, including manuals, guides, videos, and presentations, tailored to the needs of various user groups.
- Conduct in-person and virtual training sessions for faculty and staff on ERP system modules (e.g., student information, HR, finance, etc.).
- Facilitate hands-on workshops to enhance end-user familiarity with the system.
- Manage ERP training module access through partnership with user Director of AIS and department leadership
- Development and maintain user learning plans by department and role through collaboration with user department leadership.
Needs Assessment
- Collaborate with college departments to identify training needs and customize programs accordingly.
- Conduct skill gap analyses to align training materials with users’ knowledge levels.
Technical Support
- Serve as a subject matter expert (SME) on the ERP system to answer user inquiries and troubleshoot system-related issues.
- Partner with the Technology Service Center to resolve user challenges during and after training. Communicate planned and unplanned changes with Technology Service Center.
System Updates and Communication
- Stay updated on ERP system changes and upgrades, ensuring training materials reflect the latest functionality. Attend regional and national conferences to maintain this currency.
- Communicate system updates, tips, and best practices to end-users regularly. Develop and maintain online materials for this communciation.
Documentation and Reporting
- Maintain comprehensive training records, including attendance, progress, and feedback. Work closely with Human Resources to develop these trainings within the college’s Professional Development program.
- Provide reports to IT leadership on training effectiveness and user proficiency levels.
Collaboration
- Work closely with the ERP vendor to understand system functionality and incorporate best practices into training.
- Collaborate with other IT staff and college stakeholders for seamless system implementation of new software and infrastructure.
Minimum Education Required
Bachelor’s degree
Experience Required
2
Preferred Experience
- Bachelor’s degree in technical or a related field with 2-3 years of experience.
- Well versed in Ellucian Colleague, CRM Advise, and CRM Recruit.
- Demonstrates a knowledge of computing, telecommunications, networking, security and information technology.
- Demonstrated ability to manage training program in alignment with organizational goals while delivering measurable results.
- Ability to manage multiple priorities and work collaboratively with diverse stakeholders.
- Experience in higher education preferred.
OTHER REQUIREMENTS
- In-depth knowledge of enterprise resource planning systems, including implementation, upgrades, and integrations.
- Demonstrates the ability to work effectively within a large diverse organization of professionals and customers.
- Has the ability and experience with managing complex technology systems and applications.
- Has excellent organizational and interpersonal skills.
- Demonstrates the ability to communicate at a very effective level, both verbally and in writing.
- Has the ability to maintain strict confidentiality.
- Regular attendance is a requirement of this job.
- Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Physical Demand Summary
Fast-paced, deadline-driven, office working environment. Concurrent management of numerous tasks, some with conflicting priorities. Flexibility required.
Supervisory Position?
No
Division
Information Technology
Department
Administrative Info. Systems
Posting Detail Information
Posting Number
B559P
Number of Vacancies
1
Best Consideration Date
11/14/2025
Job Open Date
10/31/2025
Job Close Date
Continuous Recruitment?
No
Job Category
Staff
Benefits Summary
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor’s degree must participate in The Pension. Employees that possess a bachelor’s degree and hold professional positions that require a bachelor’s degree may choose to participate in either The Pension or The ORP.
Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/5347
EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
Salary : $73,172
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