What are the responsibilities and job description for the QA & Risk - Investigator position at Houston-Galveston Area Council?
About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing?
Workforce Solutions-Gulf Coast is seeking a highly analytical and ethical professional to serve as a Child Care Services (CCS) Investigator for the Board’s CCS program. The Investigator ensures compliance with federal Child Care regulations, Texas Workforce Commission policies, and local board procedures by investigating allegations of fraud, waste, and abuse involving parent participants and providers, while protecting due process rights and maintaining confidentiality.
ü Investigate allegations of fraud involving CCS parent eligibility and/or provider compliance.
ü Review eligibility documentation, wage verification, residency records, attendance data, and provider billing submissions.
ü Conduct interviews with parents, providers, employers, and relevant third parties.
ü Coordinate with CCS eligibility staff, monitoring teams, and TWC program staff as necessary.
ü Prepare comprehensive investigative reports with findings, supporting documentation, and recommendations for corrective action or referral.
ü Recommend overpayment calculations and recovery actions when applicable.
ü Provide documentation and support to TWC’s Division of Fraud Deterrence & Compliance Monitoring in prosecutions or appeals, if required.
ü Maintain secure handling of sensitive personal, financial, and employment records.
ü Identify internal control gaps and recommend policy or process improvements.
ü Any other duties relating to compliance and Childcare program integrity as assigned.
Key Qualifications
ü Bachelor’s degree in criminal justice, Public Administration, Accounting, Finance, or related field (or equivalent relevant experience).
ü 1–3 years of investigative or compliance experience in public benefits, government programs, fraud detection, auditing, or similar.
ü Experience reviewing income documentation, employment verification, and financial records.
ü Strong report-writing and documentation skills.
ü Ability to interpret policy and apply regulatory standards objectively.
ü Valid Texas driver’s license, local travel required.
Core Competencies
ü Objectivity and impartiality
ü Analytical reasoning and attention to detail
ü Strong written communication
ü Ethical judgment and confidentiality
ü Knowledge of regulatory compliance standards
Do you have…
ü Bachelor’s degree in an applicable academic discipline or related field of study
ü 1 years of experience working with local government, nonprofit programs, school, or in job-related duties
Preferred Qualification…
ü Experience with Texas Child Care subsidies and public benefit programs.
ü Familiarity with Texas Workforce Commission policies and Child Care eligibility rules.
ü Certified Fraud Examiner (CFE) or similar credential.
ü Experience in administrative hearings or compliance monitoring.
All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.
H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing?
Workforce Solutions-Gulf Coast is seeking a highly analytical and ethical professional to serve as a Child Care Services (CCS) Investigator for the Board’s CCS program. The Investigator ensures compliance with federal Child Care regulations, Texas Workforce Commission policies, and local board procedures by investigating allegations of fraud, waste, and abuse involving parent participants and providers, while protecting due process rights and maintaining confidentiality.
ü Investigate allegations of fraud involving CCS parent eligibility and/or provider compliance.
ü Review eligibility documentation, wage verification, residency records, attendance data, and provider billing submissions.
ü Conduct interviews with parents, providers, employers, and relevant third parties.
ü Coordinate with CCS eligibility staff, monitoring teams, and TWC program staff as necessary.
ü Prepare comprehensive investigative reports with findings, supporting documentation, and recommendations for corrective action or referral.
ü Recommend overpayment calculations and recovery actions when applicable.
ü Provide documentation and support to TWC’s Division of Fraud Deterrence & Compliance Monitoring in prosecutions or appeals, if required.
ü Maintain secure handling of sensitive personal, financial, and employment records.
ü Identify internal control gaps and recommend policy or process improvements.
ü Any other duties relating to compliance and Childcare program integrity as assigned.
Key Qualifications
ü Bachelor’s degree in criminal justice, Public Administration, Accounting, Finance, or related field (or equivalent relevant experience).
ü 1–3 years of investigative or compliance experience in public benefits, government programs, fraud detection, auditing, or similar.
ü Experience reviewing income documentation, employment verification, and financial records.
ü Strong report-writing and documentation skills.
ü Ability to interpret policy and apply regulatory standards objectively.
ü Valid Texas driver’s license, local travel required.
Core Competencies
ü Objectivity and impartiality
ü Analytical reasoning and attention to detail
ü Strong written communication
ü Ethical judgment and confidentiality
ü Knowledge of regulatory compliance standards
Do you have…
ü Bachelor’s degree in an applicable academic discipline or related field of study
ü 1 years of experience working with local government, nonprofit programs, school, or in job-related duties
Preferred Qualification…
ü Experience with Texas Child Care subsidies and public benefit programs.
ü Familiarity with Texas Workforce Commission policies and Child Care eligibility rules.
ü Certified Fraud Examiner (CFE) or similar credential.
ü Experience in administrative hearings or compliance monitoring.
All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.
H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.