What are the responsibilities and job description for the Front Desk Receptionist -BILINGUAL SPANISH position at Houston Eye Associates?
Description
LOCATION: 22659 Highway 59 North, Suite 100 Kingwood, TX 77339 Travel required to Gramercy location twice a week with doctor.
Position Summary
Looking for a strong candidate that can contribute to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
Essential Duties & Responsibilities
To provide superior patient care services, treating all patients and guests with compassion and respect.
Greets all patients and guests with a smile and helpful manner.
Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintains a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
Other duties as assigned based on business operational needs.
Supervisory Responsibilities
No supervisor responsibilities.
We Proudly Offer
Qualifications
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish required. Previous ophthalmology experience a plus!
LOCATION: 22659 Highway 59 North, Suite 100 Kingwood, TX 77339 Travel required to Gramercy location twice a week with doctor.
Position Summary
Looking for a strong candidate that can contribute to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
Essential Duties & Responsibilities
To provide superior patient care services, treating all patients and guests with compassion and respect.
Greets all patients and guests with a smile and helpful manner.
Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintains a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
Other duties as assigned based on business operational needs.
Supervisory Responsibilities
No supervisor responsibilities.
We Proudly Offer
- Continuing Education including JCAHPO & ABOC
- Holidays & Paid Time Off
- Bereavement Leave
- Superior Benefits Package:
- Medical
- Dental
- 401(K)
- Free Life Insurance & LTD
- Eye Care Benefits & Optical Discounts
Qualifications
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish required. Previous ophthalmology experience a plus!