Bilingual English and Spanish Medical Front Desk receptionist

Job Summary
We are seeking a dynamic and bilingual (English and Spanish) Medical Front Desk Specialist to join our healthcare team. In this vital role, you will need an exceptional customer service is the core of this position. We’re looking for someone who consistently goes above and beyond for our patients. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and positive patient experiences. We need someone who naturally creates a welcoming atmosphere and treats every patient with kindness, respect, and professionalism.

Please note: Employment is contingent upon successfully passing a background check, and the position is subject to random drug testing.

Responsibilities

• Greet patients warmly in both English and Spanish, ensuring a welcoming environment from the moment they arrive.
• Verify patient insurance coverage through insurance verification processes, including Medicare and other third-party payers.
• Schedule appointments efficiently using electronic health record (EHR) systems such as eclinical.
• Collect and process payments, perform medical collections, and handle billing inquiries with professionalism and accuracy.
• Manage patient check-in and check-out procedures, including updating medical records and ensuring all documentation is complete and compliant with HIPAA regulations.
• Assist with medical scheduling, intake procedures, and follow-up appointments to support seamless clinic operations.
• Utilize computer skills across Microsoft Office Suite to generate reports, update spreadsheets, and manage office correspondence.
• Ensure compliance with HIPAA standards during all interactions involving patient information.
• Perform clerical duties such as filing, data entry (including 10-key typing), and managing office supplies to maintain an efficient front desk environment.
• Collaborate with healthcare providers to facilitate smooth patient flow and accurate medical billing processes.

Requirements

• Bilingual fluency in English and Spanish is essential; excellent communication skills in both languages are required.
• Prior experience working in a medical office setting or healthcare environment is strongly preferred; clinic or dental office experience is a plus.
• Knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly desirable.
• Familiarity with medical terminology, CPT coding, ICD-10/ICD-9 coding standards, Medicare procedures, and health information management practices.
• Strong understanding of HIPAA regulations related to patient privacy and data security.
• Proven ability in medical billing, insurance verification, documentation review, and medical administrative support tasks.
• Excellent customer service skills with a professional phone manner; ability to handle multi-line phone systems confidently.
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook; strong typing skills (10-key preferred).
• Demonstrated organizational skills with attention to detail in filing systems and record keeping.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude under pressure. Join our team where your bilingual skills will make a meaningful difference! We are dedicated to fostering an inclusive workplace that values your contributions while supporting your professional growth in healthcare administration.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k) matching
• Bereavement leave
• Dental insurance
• Free parking
• Health insurance
• Paid jury duty
• Paid sick time
• Paid time off

Work Location: In person

Salary : $14