Intake Specialist

• Meet with people by telephone, virtual meetings, or in person to complete intakes demonstrating respect, empathy, and compassion.

• Coordinate the availability of shelter beds.

• Assess immediate needs of people seeking shelter and housing assistance.

• Complete the diversion assessment with every person who identifies a need for shelter.

• Coordinate shelter bed reservations and guest placement according to each shelter’s capacity and criteria and guest needs.

• Connect people to available shelter beds.

• Explain and provide information for check-in and other processes to access the shelter.

• Retrieve and return calls daily for emergency shelter.

• Execute the intake schedule by completing all appointments as scheduled, contacting clients for missed appointments and rescheduling.

• Conduct community outreach to complete intakes for underserved people wherever needed including day and night shelters, and community organizations.

• Document all client and agency related business and activities accurately and formally in all electronic and paper records and systems according to established timelines.

• Function as a highly responsive team member with prompt, efficient and detailed responses to phone calls, emails and in person visits according to established timelines. Immediately respond to emergent issues.

• Act with compassion, empathy, and care for people experiencing homelessness and housing crisis.

• Maintain the confidentiality and privacy of client and agency business.

Qualifications:

High School Diploma required. Bachelor's degree in social work or related field preferred.

and

Minimum of 1 year of experience in human services is required. Lived experience with homelessness or housing crisis preferred.

Knowledge, Skills, and Abilities

Excellent verbal and written communications skills.

Ability to work in a fast paced, high-volume environment.

{C}{C}Proficient computer skills

Professional work and punctuality habits are necessary to accomplish organizational goals.

Hours:

Position Status: Full Time / Non-Exempt (Hourly)

This position is grant funded with a projected end date of 3/31/2025.

The hired candidate will be eligible to remain in the position should the project be extended and apply for any vacant positions if they meet position requirements at the end of the pilot shelter project.

Schedule: Monday through Friday 8:30 am to 5:00 pm*

• Early morning, evening, weekend, and holiday hours may be required as the

organization’s needs dictate.

Work Location: Intake services require a schedule of community-based outreach to local shelters and

community organizations to reach underserved people.

Intake Specialists should expect to spend 25% of their time in the community working with clients. When not working with clients in the community, intake specialist will work in the office. Remote work is not offered for this position.

Office Location: 643 W. Crosstown Pkwy., Kalamazoo, MI 49008

Compensation:

Pay Range: $16.00 – 20.00 hour

Benefits: Full Time benefits as eligible including generous healthcare insurance, 401K match, Paid Time Off, Paid Holidays, Group Life Insurance and more.

How to Apply:

Candidates may apply for positions through HRI’s website: www.housingresourcesinc.org by 11/17/2025.