What are the responsibilities and job description for the Chief Programs Officer position at Housing Matters?
Chief Programs OfficerHousing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.Working under the direction of the Housing Matters Chief Executive Officer, the Chief Programs Officer will be a partner to the Chief Executive Officer (CEO), and will develop and lead an internal team of program professionals in both on-campus and community-based supportive services roles. Hours and BenefitsChief Programs Officer is a full-time, salaried exempt position. Occasional evenings and weekends required. Wages (Offer DOE):$156,000.00 $160,680.00 $165,505.60 $170,476.80 $175,593.60 $180,856.00Benefits Summary:6 Medical plans - 100% employee coverage for select plansDental - 100% employee coverageVision - 100% employee coverageLife insurance (UNUM) - 100% employee coverageChiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting periodEmployee Assistance Program (EAP) and Travel AssistancePTO: 20 days annually, 1 paid floating holiday, 9 paid holidaysEDUCATION/EXPERIENCE/SKILL REQUIREMENTS:3-5 years of senior management experience, preferably in a non-profit or similar social service A minimum of a B.A. or equivalent relevant experience is requiredAt least 7-10 years of overall professional experience; ideally 6 years of broad operations management experience Experience in program development, program evaluation, and measuring impactExperience in grant administration and reportingExcellent interpersonal, written, and verbal communication skillsExperience in budgeting and finance management preferredExcellent skills in supervision, coaching, evaluation, and team buildingDetail-oriented, highly organized, and able to set and meet goals and deadlinesStrong computer skills including all G-Suite, and Microsoft Office applications. HMIS experience is a plusDemonstrated record as a successful team player, including the ability to develop and maintain a goal-oriented, positive attitude; must be able to interface equally well with the Board of Directors, staff, donors, volunteers, and the general Housing Matters community ESSENTIAL FUNCTIONS:Leadership & Organizational PlanningLead and implement organizational strategic plan initiatives to strengthen programs, adapt to changing service landscapes, and respond to evolving housing, healthcare and reimbursement environmentsPartner with the CEO and executive leadership to develop, communicate, and execute strategies, business models, and revenue diversification plans that enhance program effectiveness and long-term sustainabilityPlan and execute special projects related to program expansion—including launching, consolidating, or closing programs—and securing new program locationsSet comprehensive metrics based performance goals across departments; lead system-wide planning to standardize quality and operationsDemonstrate strong analytical and critical-thinking skills by using data, research, and trends to inform strategy, service development, and decision-makingProgram Oversight & Quality AssuranceProvide executive oversight of all residential services, case management, and supportive housing programs, ensuring delivery of high-quality, person-centered, accessible servicesLead program management teams to develop systems of care that incorporate measurement-based support, evidence-based practices, and culturally responsive approaches.Ensure all programs align with regulatory standards, best practices, organizational policies, and CARF accreditation requirementsOversee program evaluations, implement improvements based on outcomes and experience data, and manage systems for measuring and tracking program performance.Develop and sustain operational linkages across programs to increase efficiency, reduce waste, and improve client outcomesEnsure staffing models meet contractual guidelines, and client safety needsStaff Leadership, Supervision & DevelopmentDirectly supervise senior program managers, directors, and program managers, establishing a culture of accountability, professional growth, and high performanceOversee hiring, development, training, and performance management to ensure effective operations and staff alignment with organizational culture and valuesPromote strong communication, mentorship, and collaboration across program teams Financial Management & Operational StewardshipDevelop, manage, and monitor program budgets to ensure fiscal responsibility and alignment with funding requirementsConduct variance analyses, implement corrective actions, and identify cost-saving opportunities across programsWork closely with finance staff to set financial goals, navigate diverse funding streams (county, state, federal, managed care, grants), and maximize reimbursement and revenue cycle efficiencyMaintain strong understanding of billing processes, and revenue cycle management to ensure compliance and optimize performanceAssist executive leadership in developing and implementing financial strategies that support broader organizational objectivesPrepare and submit timely, accurate reports to the CEO on program performance, issues, outcomes, and strategic priorities Contract Management, Compliance & AccreditationParticipate in developing, negotiating, and strengthening funding contracts and relationships with payers and fundersEnsure full compliance with federal, state, and local regulations governing contracted services and reimbursementLead teams through audits, accreditation reviews (including CARF), and ongoing regulatory monitoringCollaborate with executive and grant-writing teams to conceptualize, design, and operationalize new programs that meet community needs and advance organizational goalsReview, monitor, and interpret legislation and regulations that impact service delivery, advising leadership on necessary adjustments Community Engagement, Partnerships & AdvocacyAttend community meetings, coalitions, and planning groups to represent the organization, strengthen cross-agency collaboration, and advance program objectivesBuild and sustain strong relationships with funders, community partners, and stakeholders to enhance service delivery and ensure contract alignmentSupport the organization’s public profile, advocacy efforts, and philanthropic initiatives in partnership with leadershipGather and disseminate information on trends, best practices, and policy developments in homelessness, behavioral health, and social services to inform organizational strategyEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesAll qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment, advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.
Salary : $156,000 - $180,860
