Case Manager

Case Manager / Outreach Specialist II - BHBH

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.

The Behavioral Health Bridge Housing is an interim housing site with 30 non-congregate units where individuals can stay temporarily and receive behavioral health and housing services. Case Manager / Outreach Specialist II is the journey-level class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate to complex casework services.

Hours and Benefits:

Case Manager / Outreach Specialist II is a full-time, hourly, non-exempt position, eligible for our generous benefits plan:

Benefits Summary:

• 6 Medical plans - 100% employee coverage
• Dental - 100% employee coverage
• Vision - 100% employee coverage
• Life insurance (UNUM) - 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays
  
  Regular hours are Monday through Friday. Occasional evenings and weekends may be required for some positions.

Starting Wages (Offer is Dependent on Experience):

$27.54, $28.37, $29.21, $30.09, $31.00, $31.93

EDUCATION Any combination of training and experience that would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge would be:

• A minimum of one year of experience performing social service casework services comparable to a Case Manager I or Outreach Specialist I at Housing Matters in an exceptional manner exceeding all standards and abilities

OR

• A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.

EXPERIENCE/SKILL REQUIREMENTS:

• Previous outreach experience with underserved populations preferred
• De-escalation and MI skills preferred
• Direct experience with mental health, and behavioral health clients recommended
• Spanish speaking a plus

Thorough knowledge of:

• Social casework objectives, principles, methods, and caseload management and organization.
• Social and economic factors which influence individuals and/or households experiencing homelessness.
• Principles of human behavior and development, psychological defense mechanisms and reactions to stress.
• Community health, welfare, social, and legal support systems, and other resources available to clients.
• Interviewing and record keeping techniques, including the documentation of all actions and contacts in case files.
• Basic principles and trends of affordable housing.
• Federal and State housing regulations, programs, and procedures.
• County and state affordable housing policies, procedures, and programs.
• Housing inspections.
• Grant compliance reporting.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Possession of a valid California Class C Driver's License or must be able to provide suitable transportation which is approved by the organization is required.

Typical Job Duties:

• Provide the first point of contact and engagement for individuals/ families experiencing homelessness.
• Effectively engaging potential clients out in the community, e.g. approaching individuals who may be experiencing homelessness off-site and engaging them in a conversation about resources and options for housing.
• Build supportive rapport through recurring contacts with households experiencing homelessness before they enter housing programs.
• Assess new participants through the HNS (Housing Needs Assessment) and HMIS Standardized Intake
• Work and efficiently communicate with partner organizations to stay up-to-date on community resources; coordinate with other outreach programs for group outreach and events.
• Accept each individual for who they are and where they are; provide options, information, and choices that allow for stimulating change.
• Work with households as they begin to think about housing options; engage in problem-solving to access immediate housing, services, and shelter options.
• Facilitate client assistance funding to move eligible households into permanent housing in Santa Cruz County as well as other locations.

• Coordinate with staff to support entry into programs or shelters when immediate housing is not available.

• Perform intake interviews, and assessments, and assist participants in developing individual case plans.

• Facilitate participants' pathway to permanent housing in coordination with Housing Matters team and other programs, agencies, and organizations.
• Provide ongoing case management including assessment, referrals, budget assistance, housing navigation, housing placement, and promoting housing stability with individuals as assigned.
• Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
• Conduct or assist with Housing Stabilization depending on program needs.
• Meet all administrative requirements including recordkeeping, HMIS etc.
• Maintain confidentiality and treat participants with dignity and respect at all times.
• Assist in the overall administration of the program.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements
• Perform other duties as assigned.

Shelter Case Managers / Outreach Specialists may be responsible for the following:

• Orient new shelter guests into the program, including outlining shelter policy and expectations, touring the shelter facility and dining hall, etc.
• Facilitate storage of personal items.
• Respond appropriately to potential crises that may arise.
• Report any hazards to the Program Manager for immediate attention.
• Support the Program Manager in enforcing and maintaining campus and shelter policy.
• Assist with room/pallet shelter checks.
• Support the Direct Services Team in facilitating day, and additional services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.

Salary : $28 - $32