Program Specialist II

About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

The Program Specialist II provides case management for landlords and tenants and maintains unit vacancy information. Further, this position is responsible for providing customer service assistance orally and in writing to key stakeholders. This is a bargaining unit position, represented by the American Federation of State, County and Municipal Employees (AFSCME).

Major Duties

• Determines client eligibility and rent calculations that are within HUD and agency guidelines.
• Works with property owners and tenants to disseminate regulations and contract terms, conducts briefings and orientations, and responds to complaints and mediates solutions.
• Determines client eligibility. Initiates re-examinations, relocations, referrals and interim changes. Completes HUD procedures for specific actions, verifies household composition and income, explains regulations and informs client of results.

Location

Housing Choice Voucher Program (HCVP)

1225 West Pratt Street

Baltimore, Maryland 21223

Minimum Education, Training, and/or Experience

• Graduation from an accredited four (4) year university or college with a business or social service-related degree.\

An equivalent combination of education, training, and experience may include an Associate’s Degree in Business or Social Service and two (2) years of progressively responsible experience performing client eligibility calculations in compliance with HUD guidelines and maintaining case management information.

Special Requirements

• Section 8 Rent Calculation and Section 8 Occupancy certification within 12 months of employment.
• Must obtain Certified Occupancy Specialist (COSP) within 1 year of hire and successfully pass.

Other Requirements

• You must successfully pass a background investigation, including verification of academic credentials, licenses, and certifications, and/or verification of work history.   
• This is a full-time permanent position. Upon employment, you will be required to serve a 6-month probationary period.
• All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire. 

How You Will Be Evaluated

If you meet the qualification requirements, your application will be scored based upon your responses to the vacancy questions. The top-rated applications will be reviewed for the quality of your experience, education and training relevant to the position.

Your application will be rated on the extent and quality of your experience, education and training relevant to the position.  If you do not receive any communication from us within the next 4-6 weeks regarding this position, you are not being considered for this position and should reapply for other vacancies.

FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is successfully completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization.

If you are currently under the progressive disciplinary process, you may not have the chance to be considered for a promotion (s) within HABC. Please review the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for more information on the disciplinary process.

Benefits

We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC’s comprehensive benefit package includes:

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Pharmacy Coverage
• Retirement Program

This posting will remain active until all positions are filled.