What are the responsibilities and job description for the Virtual Call Center Agent position at Houlihan Lawrence?
We are seeking a professional and customer-focused Virtual Call Center Agent to support our real estate operations. The ideal candidate will handle inbound and outbound calls, assist clients with property inquiries, schedule appointments, and provide excellent customer service while working remotely. ResponsibilitiesAnswer inbound calls from clients, buyers, sellers, and tenantsMake outbound calls to follow up on inquiries and leadsProvide accurate information about properties, services, and processesSchedule appointments, property viewings, and consultationsRecord and update client information in the CRM systemRoute calls and messages to real estate agents or departmentsHandle basic customer concerns and escalate issues when necessaryMaintain professionalism and confidentiality at all timesMeet call quality, accuracy, and performance standardsRequirementsPrevious experience in a call center, customer service, or virtual support roleStrong verbal communication and active listening skillsComfortable handling high call volumesBasic computer skills and familiarity with CRM or call center softwareAbility to work independently in a remote environmentReliable internet connection, headset, and computerProfessional phone etiquette
Salary : $15 - $20