What are the responsibilities and job description for the Bilingual Operations Supervisor (Baltimore, MD) position at HotelPro?
We’re hiring a Bilingual Hotel Staffing Operations Supervisor to work directly with HotelPro, overseeing hotel staffing operations, support our team members, and build great relationships with our hotel partners. You’ll be the key contact between hotels and our HotelPro team, ensuring each hotel property has the staffing and support they need to succeed.
Responsibilities
- Build and maintain relationships with hotel leaders
- Visit hotel sites weekly to ensure service quality and staffing coverage
- Recruit, hire, and onboard new Team Members
- Assist with engagement activities and celebrations for our Team Members
- Respond quickly to client and staffing needs
- Ensure payroll accuracy and HR compliance
- Promote HotelPro’s values and positive culture
What You'll Bring
- Bilingual (English & Spanish)—a must!
- 1 year of experience as a Supervisor
- Schedule flexibility to work as business needs require; including evenings and weekends
- Previous experience working independently and making informed decisions
- Excellent organizational and communication skills
- Strong team collaborator with a professional, respectful approach to teamwork
- Tech-savvy and eager to learn new systems
- Valid driver’s license, reliable personal vehicle, and proof of insurance (required for driving between client sites)
- Passion for people, problem-solving, and creating great experiences for clients and Team Members
Who We Are
HotelPro is a national leader in hospitality staffing with regional offices across the U.S. We’re proud to be a trusted, nationally preferred partner to top hotel management companies—driven by a legacy of excellence and people-first service. We partner with hotels across the country to provide workforce solutions that make operations run smoother and teams feel supported.
Why You'll Want to Join HotelPro
- Opportunity to stay connected to hospitality without 24/7 shifts
- Growth opportunities
- Supportive, people-first culture
Benefits package:
- Medical, Dental, and Vision Insurance
- 401(k)
- Tuition Reimbursement
- PTO and company holidays
- Employee Discounts
- Fitness and Wellness Perks
- Pet Insurance
Ready to grow your career in hospitality operations?