Hotel Manager

Hotel Manager – Harbour View Inn

Hotel Investment Services (HIS) is seeking a Hotel Manager for the Harbour View Inn. Located on Mackinac Island, this boutique hotel has 80 guest rooms and will be undergoing a full renovation of guestrooms and landscaping this winter. The Hotel Manager will be responsible for executing the strategic goals of the hotel and ensuring all staff are performing in alignment with these goals. The Hotel Manager will oversee overall operations with the overarching goal of creating the best guest experience possible.

Hotel Investment Services believes that our employees make the difference. Their ideas, work ethic, and approach to quality and service make our company so successful. We love individuality and people that are genuinely inspired by providing great service. HIS offers a competitive benefit package, our goal is to hire talented individuals with a passion for hospitality.

Benefits:

• Annual Bonus Program
• Health, Dental and Vision insurance
• 401K with employer matching
• Paid time off
• Flexible holiday policy

Ability to commute/relocate:

• Mackinac Island, Michigan: Candidate must be able to commute daily or is willing to relocate before starting work (Required May October)

Job Duties:

• Critically review reports on occupancy, revenue etc. Make judgments and implement changes to maximize profits.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication.
• Assist with overseeing all hotel operations including front desk, housekeeping, food & beverage.
• Participate in community affairs and maintain a positive public image for the hotel.
• Communicate both verbally and in writing to provide clear directions to staff.
• Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
• Create department schedules adhering to property labor budget.
• Greet and maintain rapport with associates and customers.
• Ensure a high level of guest satisfaction by addressing guest concerns, complaints, and inquiries promptly and professionally. Maintain thorough knowledge of the hotel’s features, room availability and services.
• Physically tour and inspect property daily.
• Create and implement property activations to generate awareness and sales.
• Monitor guest arrivals, ensuring special requests are met. Coordinates group arrivals and departures as needed.
• Ensure proper staffing to service business demands and provide coverage as needed.
• Maintain a professional image, including physical appearance, verbiage, and body language always.
• Must be detailed, organized and helpful.

Essential Functions:

• Must possess strong computer skills including Microsoft Office programs, email, and property management software
• Ability to work flexible hours including weekends, holidays and evenings
• Must be present with all guest relations and events to ensure exceptional service
• Hospitality industry experience as director or department manager preferred

Position Type & Expected Hours

• Salaried, fulltime, year-round
• In season: 6 days per week (Approximately 50 to 60 hours per week), Offseason: 4 days per week (Approximately 32 to 40 hours per week)