Supper Restaurant Host - $15.00 per hour

Primary Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. 
• Ensure that standards are maintained at a superior level on a daily basis. 
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended. 
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 
• Maintain positive guest relations at all times. 
• Resolve guest complaints, ensuring guest satisfaction. 
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
• Maintain complete knowledge at all times of: 

1. All hotel features/services, hours of operation. 
2. All room types, numbers, layout, decor, appointments and location. 
3. All room rates, special packages and promotions. 

• Daily house count and expected arrivals/departures. 
• Scheduled daily reservations, group activities & VIP’s . 
• Meet with Supervisor to review daily assignments and priorities. 
• Access all reservations from Open Table. 
• Set up work station with necessary supplies. 
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette. 
• Promote positive guest relations to all individuals approaching the Host Stand.  
• Confirm reservation in system and review all noted information. 
• For guests without a reservation, be strategic in the time slot. 
• Register guest in the computer with as much detail as possible. 
• Verify reservation information with the guest (first and last name, party size, email and special request).  
• Communicate any specials or promotions. 
• Direct seater to escort guest to assigned table.
• Maintain guest history files on all guests. 
• Communicate VIP arrivals to designated server and manager. 
• Document all guest requests, complaints or problems. 
• Take, record and relay messages accurately, completely and legibly. 
• Document and confirm reservations and cancellations. 
• Block tables in computer and follow through on designated requirements. 
• Pre-register designated guests and prepare key packets. 
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 
• Generate, print and distribute daily and weekly reports. 
• Resolve discrepancies with reservations. 
• Retrieve guest preferences service staff and update guest notes in Open Table. 
• Solicit guest comments on their stay. 
• Adhere to all cashiering procedures: 
• Make change for guests. 
• Run closing reports. 
• Count and secure bank. 
• Complete designated host reports. 
• Document pertinent information in the log book/ Open Table/Host Checklist. 
• Assist in Room Service phone calls during high traffic hours. 
• All other duties as required. 

Job Requirements:

• High school diploma or equivalent
• Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant

Physical Requirements: 

• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas  
• Reach up and down  
• Remain stationary at times throughout work periods. Satisfactorily communicate with guests and co-workers to their understanding. 
• Remain in upright position for 8 hours throughout work shift. 
• Ability to walk extended periods of time