What are the responsibilities and job description for the Front Desk Agent $16.00 position at HOTEL EMMA MANAGEMENT LLC?
Purpose of the Position:
To provide exceptional service to all guests, fellow team members and visitors, in addition to performing registration and checkout procedures.
Primary Responsibilities:
Duties are as follows but not limited to:
- Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.
- Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
- Maintain complete knowledge of guest room types, locations and room numbers/names.
- Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
- Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
- Work closely with the Bellman and/or Valet to announce the name over the radio to welcome the guest by name at check-in.
- Complete all registration procedures, including establishing payment method, confirmation of reservation details, and communication of hotel amenities/services.
- Ensure that all arriving guests are offered assistance by a Bellman and if the guest declines assistance, front desk associate does a welcome tour and are walked to their appropriate guest elevator.
- Adhere to all payment, cash handling and credit policies/procedures.
- Interact with other team members in a professional manner, and assist other departments as needed.
- Maintain a house bank, and reconcile all payments at the end of each shift.
- Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.
- Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.
- Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
- Know and comply with all company policies and procedures pertaining to this position and its duties.
- Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.
- Takes pride in personal appearance and follows hotel grooming guidelines.
- Be knowledgeable of all emergency procedures and hotel policies.
Job Requirements:
- Position requires effective communication with guests and co-workers.
- Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
- Twelve months related experience.
- Flexible schedule required, to include AM/PM, weekends and holidays.
Salary : $16