What are the responsibilities and job description for the All Hands (Bell & Valet) position at Hotel El Roblar?
Hotel El Roblar – Now Hiring in Ojai, CA!
Location: Ojai, California
Industry: Boutique Hospitality
Join the team at Hotel El Roblar, a historic boutique hotel in the heart of Ojai. We’re expanding and looking for motivated hospitality professionals who are passionate about delivering exceptional guest experiences.
Why Work With Us
- Competitive pay
- Growth and advancement opportunities
- Employee meal discounts
- Hotel stay perks
- Supportive, team-centered culture
- Beautiful work environment in the Ojai Valley
Essential Duties and Responsibilities
Guest Arrival and Departure
• Warmly greet guests upon arrival and departure.
• Assist guests with luggage handling and transport to and from guest rooms.
• Provide room orientation when escorting guests to their accommodations.
• Assist with guest requests and provide general property information.
Valet Services
• Safely park and retrieve guest vehicles in accordance with hotel valet procedures.
• Complete valet tickets and document vehicle details upon arrival.
• Follow designated valet driving routes and safety protocols at all times.
• Maintain accurate key control and secure storage of guest vehicle keys.
Bell Services
• Transport guest luggage promptly and safely.
• Store and track luggage when necessary.
• Assist with luggage requests and deliveries throughout the property.
• Coordinate with the front desk regarding guest arrivals, departures, and special requests.
Front Drive Operations
• Maintain an organized and welcoming front drive area.
• Assist with traffic flow and guest drop-off coordination.
• Provide umbrellas and assistance during inclement weather.
• Maintain cleanliness and organization of bellstand and valet areas.
Guest Service
• Deliver personalized, attentive service aligned with luxury hospitality standards.
• Anticipate guest needs and proactively offer assistance.
• Provide local recommendations and concierge-style support when appropriate.
Additional Responsibilities
• Maintain communication with the Front Desk, PBX, and other departments to ensure seamless guest service.
• Assist with special events, group arrivals, and high-volume check-in periods.
• Support team members as needed to ensure smooth operations.
• Follow all safety policies and hotel procedures