What are the responsibilities and job description for the Front Desk Agent - FT position at Hotel El Roblar?
Essential Duties and Responsibilities:
- Greet guests in a friendly, professional, and courteous manner.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Process reservations, room assignments, and room changes.
- Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions.
- Handle guest concerns, complaints, and service requests promptly and professionally.
- Process payments and maintain accurate cash handling procedures.
- Maintain guest records and ensure confidentiality of guest information.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest needs.
- Monitor room availability and occupancy status.
- Assist with administrative tasks, reports, and daily front office operations.
- Follow hotel policies, procedures, and brand/service standards.
- Maintain a clean, organized, and professional front desk area.