Veranda Pool Attendant

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Pool Attendant for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The Pool Attendant is responsible for delivering prompt, friendly, and attentive food and beverage service to guests in the pool area, ensuring a clean, safe, and welcoming environment. This role supports overall guest satisfaction by maintaining poolside service standards, assisting with food running, and embodying Hotel Drover’s commitment to warm, elevated hospitality. 

ESSENTIAL FUNCTIONS: 

• Deliver food and beverage items from pool bar or kitchen to guests in a timely, accurate, and professional manner.  

• Maintain cleanliness and organization of the pool deck, service stations, and surrounding guest areas throughout the shift.  

• Assist with setup and breakdown of poolside service areas, including chairs, umbrellas, tables, and service supplies.  

• Communicate clearly with the Veranda Bar, Culinary team, and Manager on Duty to support smooth service flow and guest needs.  

• Monitor pool area for guest needs, proactively offering assistance, water service, and hospitality support.  

• Ensure compliance with health, safety, and sanitation standards, including proper handling of food and beverages.  

• Support inventory awareness by restocking towels, menus, glassware, and service supplies as needed.  

• Provide attentive, proactive guest service by anticipating needs, offering menu assistance, and ensuring guest comfort throughout their pool experience. 

• Respond promptly and professionally to guest requests, concerns, or feedback, escalating issues to leadership when necessary. 

• Adhere to all hotel policies, pool safety guidelines, and brand service standards. 

• All other duties as assigned. 

ENVIRONMENT / PHYSICAL REQUIREMENTS: 

• Ability to stand, walk, and move continuously for extended periods.  

• Must be able to lift, carry, and move up to 25 lbs regularly.  

• Comfortable working outdoors in varying weather conditions, including heat and direct sunlight.  

• Ability to navigate wet or slippery surfaces safely. 

REQUIRED QUALIFICATIONS: 

• Ability to communicate clearly, professionally, and respectfully with guests and team members. 

• Strong guest service mindset with attention to detail and urgency. 

• Flexible schedule — must be available to work evenings, weekends, and holidays. 

• Strong interpersonal and collaboration skills in a fast-paced environment. 

• Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS:  

• Previous hotel, resort, pool, or food & beverage service experience. 

• Familiarity with poolside or outdoor hospitality environments. 

• Strong multitasking and time management skills. 

• Detail oriented with the ability to anticipate guest needs. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.