Security Agent - PM Shift

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Security Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The Security Agent is responsible for ensuring the safety and security of guests, team members, and property across Hotel Drover, Stockyards Hotel, Hyatt Place Fort Worth, and Stockyards Station meeting spaces. This role provides a visible security presence, conducts regular patrols, monitors surveillance systems, and responds promptly to incidents and emergencies. Security Agents embody our core values and play a vital role in delivering Legendary Hospitality while maintaining a safe and welcoming environment.

ESSENTIAL FUNCTIONS:  

• Patrol property premises, including interior and exterior areas, to ensure the safety of all guests, team members, and visitors.  

• Monitor surveillance cameras, access points, alarms, and other security systems.  

• Control access to restricted areas and ensure only authorized personnel are admitted. 

• Document and report all incidents accurately and thoroughly. 

• Maintain a courteous and professional demeanor while interacting with guests and staff. 

• Enforce hotel policies in a respectful and consistent manner. 

• Participate in safety drills and emergency response training. 

• Report maintenance or safety hazards to the appropriate areas. 

• Respond promptly to guest or team member calls for assistance, emergencies, or disturbances.  

• Provide escorts for guests or team members when necessary (e.g., to vehicles, rooms).  

• Identify, record, and correct safety hazards and security risks. 

• Complete detailed incident reports, daily activity logs, and other required documentation.  

• Assist with accident response, including contacting EMS, providing first aid, or performing CPR if trained. 

• Support emergency response procedures including fire alarms, evacuations, or medical situations. 

• Defuse and de-escalate situations with professionalism and calm authority. 

• Maintain confidentiality of sensitive security and property information. 

• All other duties as assigned.  

    ENVIRONMENT / PHYSICAL REQUIREMENTS:  

• Ability to stand, walk, and patrol for extended periods of time.  

• Must be able to run, jog, or move quickly in response to emergencies.  

• Ability to lift, carry, push, or pull up to 50 lbs. independently and more than 75 lbs. with assistance. 

• Ability to lift, bend, and stand for extended periods of time. 

• Work may involve exposure to outdoor conditions, uneven/slippery surfaces, and confined spaces. 

REQUIRED QUALIFICATIONS: 

• High school diploma or GED equivalent. 

• Must be at least 18 years of age at time of hire.

• Valid driver’s license with a clean driving record. 

• Luxury hotel setting with high guest and team member interaction. 

• Fast-paced and dynamic atmosphere requiring professionalism and discretion. 

• Ability to communicate clearly, professionally, and respectfully with guests and team members. 

• Flexible availability, including evenings, weekends, and holidays.  

• Strong interpersonal and conflict-resolution skills with the ability to de-escalate situations.  

• Ability to remain calm and professional under pressure. 

• Must possess strong observational skills and attention to detail. 

• Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS:  

• Previous experience in hotel, hospitality, or security roles.  

• First Aid/CPR certification (or ability to obtain within 30 days of hire). 

• Familiarity with security monitoring systems and emergency response protocols. 

• Conflict resolution and de-escalation training.

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.