Lobby Cocktail Server

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Lobby Cocktail Server for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The Lobby Cocktail Server delivers warm, attentive, and elevated service within the heart of the hotel’s social space. This role blends speed, personality, and genuine hospitality to ensure guests enjoy a seamless beverage food experience reflective of the Autograph Collection and the authentic spirit of the Fort Worth Stockyards. The Cocktail Server creates welcoming moments, builds guest connections, and contributes to the lively atmosphere that defines the Hotel Drover experience. 

ESSENTIAL FUNCTIONS: 

• Greet, welcome, and engage guests with warmth and personalized service, creating a lively and inviting bar and lounge experience.  

• Promptly take beverage and, enter orders accurately into the POS system, and ensure timely delivery of all items. 

• Maintain in-depth knowledge of all cocktails, spirits, wine, beer, and menu offerings, including ingredients, allergens, and preparation styles.  

• Communicate clearly with bartenders, kitchen staff, and leadership to ensure seamless service flow and accuracy.  

• Check in with guests throughout their experience to ensure satisfaction and promptly resolve concerns or requests. 

• Serve alcoholic beverages responsibly in accordance with TABC regulations; identify and report intoxication concerns immediately.  

• Assist bartenders and support staff with running drinks, food delivery, bussing, restocking, and maintaining bar cleanliness. 

• Maintain organized and sanitary service stations, bar areas, and lounge spaces throughout the shift. 

• Process guest checks accurately, handle payments, and present final bills in accordance with hotel service standards. 

• Support the setup and breakdown of the Lobby Bar, including stocking glassware, replenishing supplies, restocking garnishes, and organizing service tools. 

• Collaborate with teammates to uphold the guest experience during busy periods and special activations in the lobby. 

• All other duties as assigned.  

ENVIRONMENT / PHYSICAL REQUIREMENTS:  

• Ability to stand, walk, bend, reach, and move for extended periods in a fast-paced environment. 

• Ability to lift, carry, push, or pull up to 25 lbs regularly and up to 50 lbs with assistance. 

• Ability to navigate crowded lobby spaces, bar areas, and service ramps safely and efficiently. 

REQUIRED QUALIFICATIONS:  

• Excellent communication and interpersonal skills with a focus on creating memorable guest interactions. 

• Ability to work calmly and professionally in a high-energy, high-volume environment. 

• Flexible schedule — must be available to work evenings, weekends, and holidays.  

• Strong interpersonal and collaboration skills. 

• Strong multitasking, prioritization, and service recovery skills. 

• TABC and Food Handler certifications required. 

• Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS:  

• Previous hotel, bar, lounge, or luxury hospitality experience. 

• Strong knowledge of craft cocktails, spirits, and wine. 

• Experience with MICROS POS and OpenTable preferred. 

• Detail-oriented with strong problem-solving abilities. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.