Front Desk Agent

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Front Desk Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The Front Desk Agent is responsible for creating a memorable and seamless guest experience by providing warm welcomes, efficient check-in and check-out, and thoughtful assistance throughout each guest’s stay. As a Guest Experience Expert, this role takes initiative to anticipate needs, resolve challenges, and highlight the unique character of Hotel Drover and the Fort Worth Stockyards. The Front Desk Agent embodies our core values while ensuring Legendary Hospitality is delivered every time. 

ESSENTIAL FUNCTIONS:  

• Welcome guests with warmth, professionalism, and genuine Texas hospitality during check-in, check-out, and throughout their stay. 

• Process reservations, registrations, payments, and room assignments accurately and efficiently.  

• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution and appropriate follow-up.  

• Use up-selling and cross-selling techniques to maximize room revenue while enhancing the guest experience.  

• Balance all cash, check, and credit card accounts through verification.  

• Maintain a polished and professional image through appearance, dress, and communication.  

• Partner with all hotel departments to anticipate guest needs and ensure seamless service.  

• Complete daily reports, logs, and shift handovers accurately. 

• Adhere to all company policies, procedures, and safety standards, protecting company assets and maintaining confidentiality. 

• All other duties as assigned. 

ENVIRONMENT / PHYSICAL REQUIREMENTS:  

• Ability to stand, walk, and move for extended periods. 

• Must be able to lift, carry, and move up to 25 lbs without assistance. 

• Comfortable working in a fast-paced environment with high guest interaction. 

REQUIRED QUALIFICATIONS: 

• Ability to communicate clearly, professionally, and respectfully in person and over the phone.  

• Flexible schedule — must be available to work evenings, weekends, and holidays. 

• Strong interpersonal skills with a passion for collaboration and delivering guest-focused service.  

• Strong organizational and multitasking skills, with the ability to stay calm in stressful situations. 

• Embody Hotel Drover’s Core Values: Hit the Mark Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS: 

• Previous hotel or hospitality experience. 

• Strong written and verbal communication skills. 

• Experience with Opera PMS, Marriott MGS, and Bonvoy  

• Knowledge of Fort Worth and the surrounding DFW metroplex. 

• Detail-oriented with strong problem-solving abilities. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.