Spa Manager | Hotel 1000

Spa Manager | Hotel 1000

We are seeking a dynamic and experienced Spa Manager to lead the wellness experience at Hotel 1000 Seattle. This role is responsible for delivering exceptional guest experiences, driving revenue growth, and ensuring operational excellence across all spa services and retail offerings.

The ideal candidate is a strategic and service-driven leader with a passion for wellness and hospitality, a strong financial mindset, and a proven ability to elevate both team performance and guest satisfaction while creating a serene, luxury spa environment.

Let’s start with the most important part—what’s in it for you:

The Perks

Eligibility of perks is dependent upon job status

• Hourly Rate: $34–$36 DOE
• Benefits – Medical, Dental, Vision, Disability
• Paid Time Off
• Company-provided ORCA transit card
• Discounts through Hyatt Hotels & Columbia Hospitality
• Opportunities for career growth

Our Commitment to You

“People never forget how you made them feel.” – Maya Angelou

We are committed to delivering exceptional guest experiences through a people-first culture. Our team thrives on collaboration, inclusivity, and genuine hospitality. We support one another, celebrate individuality, and create memorable moments for every guest who walks through our doors.

The Brass Tacks

• Oversee and supervise daily operations of the Spa Department
• Ensure cleanliness, ambiance, and overall guest experience meet luxury hospitality standards
• Develop, coordinate, and promote spa services and wellness programs to drive revenue and guest satisfaction
• Maintain efficient operations while adhering to safety and quality standards
• Foster a safe work environment and promptly address any concerns
• Manage spa retail inventory and merchandising
• Communicate effectively with hotel departments to ensure seamless guest experiences
• Handle guest and employee inquiries or concerns with professionalism and care
• Prepare and manage departmental budgets, forecasts, and financial reporting
• Analyze market trends to identify guest needs and opportunities
• Oversee billing audits, accounts payable/receivable processes
• Manage payroll processes, timekeeping, and personnel documentation
• Perform additional duties as assigned

The Nitty Gritty

• Bachelor’s Degree in Hospitality, Business, or related field or 3–5 years of spa or hospitality leadership experience
• Strong written and verbal communication skills
• Proven ability to lead teams and manage guest relations in a luxury environment
• Problem-solving skills with the ability to adapt in a dynamic setting
• Proficiency in Microsoft Office (Word, Excel, Outlook) and spa management systems
• Ability to multitask and thrive in a fast-paced hospitality environment
• Ability and willingness to perform hands-on services to support operational needs, including coverage for call-outs and peak demand
• Current Washington State licensure as a Massage Therapist or Esthetician required

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect